April 5th, 2026
We’ve officially launched Live Chat with Human Handoff, so your AI can handle conversations and your team can step in exactly when it matters.
Chatling is built to be AI-first, but some conversations need a human touch.
Now, you can:
Let your AI agent handle conversations automatically
Automatically hand off to a human when needed
Jump into any conversation at any time from the inbox
⚡ Key Features
1. Automatic Human Handoff
Set up handoff rules based on intents, actions, or specific moments in the conversation — like when a user asks for a person, gets stuck, or needs more help.
When triggered, the conversation is seamlessly passed to your team, along with full context so they can jump in right away.
👉 Learn how to set up human handoff for:
2. Live Chat Inbox
Respond to users directly from the Conversations page and take over any chat in real time.
3. Office Hours & Reply Time
Define when your team is available for live chat. If users reach out outside those hours, they’ll be informed when you’ll be back.
Additionally, show users your typical response time during office hours to set clear expectations.
👉 Learn how to set up availability
4. AI-Generated Conversation Summary
When a chat is handed off, your team gets a summary of the conversation, so they can jump in with full context instantly.
This update is something we’ve been really excited to bring to Chatling. AI can handle a lot, but great support still needs a human touch sometimes. Now you can have both working together, without friction.
Give it a try and let us know what you think 🙂
April 3rd, 2026
You can now use WhatsApp Coexistence with Chatling, giving you the best of both worlds: AI automation and human conversations from the WhatsApp app.
What is WhatsApp Coexistence?
WhatsApp Coexistence allows your business to:
Keep using the WhatsApp Business app
While also connecting your number to Chatling
This means your AI agent can automatically handle conversations, while your team can jump in and reply directly from WhatsApp whenever needed.
How to use WhatsApp Coexistence?
Disconnect your number from Chatling
Also make sure to remove the number from WhatsApp Manager.Set up the number in the WhatsApp Business app
Reconnect the number in Chatling
During the Meta login flow, select “Connect a WhatsApp Business app.”
Once connected, your AI agent will handle conversations automatically, and your team can reply anytime from the WhatsApp app or the Chatling dashboard.
March 8th, 2026
We’ve expanded our model lineup to give you more power, flexibility, and performance when building AI agents and chatbots in Chatling.
Starting today, you can choose from several of the latest models from OpenAI, Anthropic, and Google:
GPT-5.4
Claude Sonnet 4.6
Claude Opus 4.6
Gemini 3.1 Pro
Gemini 3.1 Flash
Gemini 3 Flash
Stay tuned for more updates. 🚀
February 27th, 2026
We’ve just shipped a set of improvements to the chatbot Builder to make it faster, smoother, and more intuitive to design workflows.
1. Duplicate Blocks Instantly
Need a variation of an existing block? Simply right-click on any block and select Duplicate.
2. Drag Multiple Groups at Once
Reorganizing complex flows just got easier.
You can now drag multiple groups at once:
Hold Shift
Drag your cursor to select multiple groups
Move them all together
Perfect for restructuring large flows in seconds.
3. New Keyboard Shortcuts
Speed up your workflow with these new shortcuts:
⇧ S → Save
⇧ P → Publish
⇧ R → Return to start
⇧ + → Zoom in
⇧ - → Zoom out
These updates are all about helping you build faster, especially when working with larger, more advanced chatbot flows.
More improvements are coming soon. Stay tuned!
December 15th, 2025
We’ve just released a new Knowledge Base feature that gives you full visibility into how your data is processed by Chatling.
You can now view the exact content extracted and stored from Links and Documents (PDF, Word, TXT, etc.). This helps you see precisely what your AI is learning from each source, no more guessing.
This change applies to data sources added to the knowledge base starting today. Existing data sources will not display the source content unless you resync them.
How to use it
Go to Knowledge Base, open the Link or Document tab, then click the view icon next to a data source to view its processed content, as shown below.
Why this matters
This update was built to give you more transparency and control over your AI’s knowledge:
✅ Understand how a page or document was parsed
✅ Verify that important sections were captured correctly
✅ Spot missing, noisy, or irrelevant content early
✅ Debug unexpected AI responses faster
✅ Build trust in what your AI actually “knows”
December 2nd, 2025
We’re excited to announce one of our most requested features ever — Instagram Messaging Integration is officially live! 🎉
Your AI agent can now reply to Instagram DM inquiries and provide 24/7 support.
Plus, setup takes just a few minutes. Go to Deploy → Setup Instagram → Login to your account, and that’s all!
We're incredibly excited about this launch, and it’s just one of many powerful integrations coming soon. Give it a try today and let us know your feedback. 🙌
November 15th, 2025
We’ve released OpenAI’s latest flagship model, GPT-5.1.
It significantly outpaces its predecessor (GPT-5) in speed and responsiveness, making real‐time conversational experiences much smoother. It is best suited for agentic tasks carried out by AI Agents.
Give it a try today and let us know your feedback.
November 5th, 2025
We’re excited to announce that your AI Agents can now chat directly with users on WhatsApp! 🎉
With this integration, your agents can instantly respond to customer messages on WhatsApp, helping you generate leads, provide support, and engage users in real time.
💬 What this means for you
Seamlessly connect your AI Agent to WhatsApp Business
Manage all conversations from your Chatling dashboard
Reach customers where they already are — no extra setup required
⚙️ How to set it up
Go to your agent’s dashboard → click Deploy in the sidebar → then click Setup under the WhatsApp integration option.
Start chatting with your customers on WhatsApp today and share your feedback with us! 🚀
October 21st, 2025
Your AI Agents just got even smarter — and more multilingual.
You can now add translations for your Agent’s Initial Messages — the messages that appear at the start of a conversation.
Here’s how it works:
Add translations for as many languages as you like.
When a user starts chatting, your Agent automatically shows the Initial Message in their language — unless the widget language is manually set to a specific language instead of “Auto”.
If no translation is available, it gracefully falls back to the default message.
This update makes it easier than ever to create personalized, language-aware experiences for your users right from the first interaction.
👉 Available now in your Chatling dashboard under Appearance → Texts → Initial Messages.
October 7th, 2025
We’ve just made AI Agents even more powerful.
You can now add two brand-new actions to your Agents:
✉️ Send Email
Enable your Agent to send personalized emails automatically during a conversation — whether it’s a follow-up message, order confirmation, internal notification, or any other type of email.
No manual setup required — just configure the recipient, subject, and message template, and your Agent handles the rest.
📅 Cal.com Booking
Let users book meetings or appointments directly inside the chat.
The new Cal.com Booking action displays your Cal.com scheduling widget seamlessly, allowing customers to pick a time without ever leaving the conversation.
With these new capabilities, your AI Agents can now communicate and coordinate — handling both outbound messages and real-time scheduling, all on autopilot.