August 10th, 2026
We’ve improved the AI credit tracking system and released a new usage page to provide greater transparency and give you clearer, more accurate insight into where, when, and how your AI credits are being used.
You can access the new page by going to your account → Usage → AI credits.
From this page, you can:
View usage as a chart or daily list
Filter by date, agent, category, AI model, and channel
Break down usage by agent, category, or model
Audit usage logs
Open related conversations from log entries
Track fractional credit usage more accurately
Some older usage is shown as aggregated historical data, so detailed filters and logs are only available for usages after August 7.
This release improves transparency and reflects our ongoing effort to give you clearer, more accurate insight into how your AI credits are used
August 3rd, 2026
We’ve rebuilt Analytics to make it easier to understand performance, identify trends, and take action.
Analytics is now organized into three focused sections:
Chats
Track conversation volume and audience behavior with:
New conversations
Total, sent, and received messages
Unique users
New contacts
Conversation channels for AI agents
Open, resolved, and closed conversations
Top countries and starting pages
Engagement heatmaps showing the busiest days and hours
AI performance
Understand how effectively your AI handles conversations:
Helpful and unhelpful rating percentages
Deflection rate
Escalation rate
Total conversations escalated to humans
AI credit usage
Human support
Measure the speed of your support team:
First reply time
Customer wait time
First resolution time
Final resolution time
A more actionable dashboard
The main dashboard now surfaces what needs attention immediately:
Open conversations
Conversations waiting for a human
Unassigned conversations
Unread conversations
The oldest conversations requiring attention
Knowledge base sources with errors or stalled processing
A seven-day performance overview
We also rebuilt the reporting infrastructure behind Analytics, resulting in faster loading, more reliable historical data, and more consistent totals across charts and breakdowns.
Open your AI agent and visit Analytics to explore the new dashboard.
June 6th, 2026
Starting today, you can connect your Chatling AI agent to Facebook Messenger. The same AI that powers your website chat will now answer DMs on your Facebook Page, around the clock, in any language you support.
One click connection. Authorize once, pick the Page you want to connect, and you're live in under a minute.
Real time replies. Incoming Messenger DMs are answered by your agent within seconds, day or night.
Same brain, same knowledge. Your agent uses the exact same instructions, knowledge base, and actions you've already set up. No retraining, no duplicate configuration.
Unified inbox. Every Messenger conversation lands in your Chatling Conversations dashboard right next to your chats from other channels. Reply manually whenever you want to take over or set up automatic handoff.
How to connect
Connecting your AI agent to Messenger is simple and effortless.
1) Open your AI agent dashboard.
2) Head to Deploy.
3) Click the Setup button for Messenger and follow the on-screen instructions to connect a page.
It’s as simple as that! Give it a try today and let us know your feedback.
June 2nd, 2026
Support is fastest when answers are already at your fingertips. So we built Copilot: an AI assistant that lives right inside the conversation view and helps you reply better and faster, without ever leaving the chat.
Only you see Copilot. It's your sidebar, scoped to the conversation you're working, so you can ask, draft, and refine in private before anything goes to the customer.
What you can do with Copilot
Draft replies in one click - Ask Copilot to write the response, then hit Use draft to drop it straight into the composer.
Grounded in your knowledge base - Copilot searches your docs and answers from them, so replies are accurate instead of guessed.
Summarize long threads - Catch up on a back-and-forth conversation instantly before you jump in.
Read intent & sentiment - Know what the customer actually wants and how they're feeling, at a glance.
Translate on the fly - Understand and respond across languages without switching tools.
Polish your reply before you send it
Right from the composer, Copilot can rewrite your reply:
Adjust tone to be professional, friendly, empathetic, casual, or concise
Expand for more detail and warmth
Shorten to keep it tight
Fix grammar without changing your meaning
Rephrase for a cleaner, more natural read
Getting started
Copilot is available to all users on the Standard, Ultimate, and Plus plans.
To learn more about Copilot and how you can use it, refer to our documentation.
June 1st, 2026
We’ve added three new frontier AI models to Chatling:
GPT-5.5: OpenAI's new flagship. Stronger reasoning and instruction-following than GPT-5.4, with noticeably fewer hallucinations on knowledge-base grounded answers. Best pick when you need the most accurate, reliable responses and action calling for complex support flows.
Claude Opus 4.8: Anthropic's most capable model yet. Excels at long-context understanding (great for large knowledge bases), nuanced tone, and following detailed brand/persona instructions. Choose this when conversation quality, safety, and handling of long or ambiguous queries matter most.
Gemini 3.5 Flash: The speed option. Near-instant responses, while improving on Gemini 3 Flash in reasoning and multilingual quality.
All three models are now available on Chatling paid plans.
May 27th, 2026
We shipped three improvements that to improve your live chat experience.
1. Canned responses
Create a library of saved replies your team can drop into any conversation in one click from Settings → Canned Responses.
To insert canned responses when chatting, click the bookmark icon in the reply composer and choose a response.
2. Teams
Group agents into teams so you can route conversations, scope visibility, and keep large support orgs tidy. Manage teams under Settings → Teams.
3. Quick actions
Press / in the reply box to bring up a searchable menu of everything you can do without leaving the keyboard:
Insert a canned response
Attach a file
Add an emoji
Switch between reply and private note
Pause or resume your AI agent
Send message
Clear the current draft
May 23rd, 2026
You can now connect Notion as a knowledge source for your AI agents. Sync your existing Notion pages directly into your knowledge base - no more copy-pasting content or maintaining duplicate docs.
To get started, head to your knowledge base and select Notion as a source. Connect your Notion account, select the pages you want to include, and Chatling will import them automatically.
May 22nd, 2026
You can now cap how many AI credits an individual AI agent or chatbot is allowed to use each month. Once the cap is reached, the Agent stops generating responses until the next monthly cycle, or until you raise the limit.
This is useful when you want to allocate budgets across multiple AI agents, prevent any single Agent from depleting your project's quota, or build an Agent for a client without giving them unlimited spend.
To set it up, head to your chatbot or AI agent's settings and open the new Limits tab.
May 9th, 2026
We're rolling out granular access control for team members. You can now limit which AI agents each member can access and interact with inside a project.
When inviting a new member or editing an existing one's role, you'll find a new Restrict access section.
Leave it empty and the member gets access to every agent in the project, just like before. Add one or more AI agents and that member will only see those, nothing else in the project is visible to them.
This new features is useful for:
Agencies managing multiple clients under one project. Give each client's team access only to their own agent.
Large teams where support agents should only handle specific products or departments.
Compliance scenarios where access to certain conversation data needs to be segmented by role.
The new feature is available on all plans. Head to Project Settings → Members to configure access controls. Give it a try and let us know your feedback.
May 5th, 2026
A few practical upgrades to make conversations richer and easier to manage. Here's what's new.
File Attachments
Both end-users and your agents can now share files directly in chat, making it easier to handle support requests, share documents, or send media without leaving the conversation.
Supported types: images, documents, audio, and video
Drag-and-drop: just drop a file onto the chat to attach it
Up to 3 files per message, with optional caption text
Per-channel support: works on the web widget, WhatsApp, and Instagram. The file picker automatically narrows to what each channel accepts, so agents never have to guess
Fine-grained controls: pick exactly which document types your end-users can send (PDF only? Spreadsheets but not PowerPoint? Whatever fits your workflow)
Enable it from the widget designer under Configure → File attachments.
Block Users
Tired of repeat spammers? You can now block individual users from the Conversations page. Once blocked, the user can no longer start new conversations with your bot or agents, and any in-progress chat is blocked too.
You can review and unblock users at any time from your settings.
Emoji Picker
A small but long-requested upgrade: end-users can now pick emojis from a built-in picker when writing their messages. No more copy-pasting from a separate app or remembering shortcodes.
That's it for this release. As always, let us know what to build next. 👇