A few practical upgrades to make conversations richer and easier to manage. Here's what's new.

File Attachments

Both end-users and your agents can now share files directly in chat, making it easier to handle support requests, share documents, or send media without leaving the conversation.

• Supported types: images, documents, audio, and video

• Drag-and-drop: just drop a file onto the chat to attach it

• Up to 3 files per message, with optional caption text

• Per-channel support: works on the web widget, WhatsApp, and Instagram. The file picker automatically narrows to what each channel accepts, so agents never have to guess

• Fine-grained controls: pick exactly which document types your end-users can send (PDF only? Spreadsheets but not PowerPoint? Whatever fits your workflow)

Enable it from the widget designer under Configure → File attachments.

→ Read the docs

Block Users

Tired of repeat spammers? You can now block individual users from the Conversations page. Once blocked, the user can no longer start new conversations with your bot or agents, and any in-progress chat is blocked too.

You can review and unblock users at any time from your settings.

Emoji Picker

A small but long-requested upgrade: end-users can now pick emojis from a built-in picker when writing their messages. No more copy-pasting from a separate app or remembering shortcodes.

That's it for this release. As always, let us know what to build next. 👇