Follow new updates and improvements to Chatling.

June 6th 2024

We're excited to announce that you can now invite team members to your projects and collaborate to build amazing chatbots.


You can assign multiple roles to members and control what they can access and modify in your chatbots.


To learn more about this feature and how to invite members, visit the documentation page.

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May 23rd 2024

We've added a new feature to export the leads collected by your chatbot in CSV format.

The exported file will contain all the details of your leads, allowing you to easily import them into your CRM or other tools.

To export your leads, go to the Contacts & Leads page, select the leads you want to export, and click the Export button.

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May 17th 2024

We've added the GPT-4o AI model, which was released by OpenAI recently. This model has the same intelligence as GPT-4, but is 2x faster and 50% cheaper.

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May 8th 2024

We’ve been working hard to bring you exciting updates and new features to enhance your experience with our platform. Here's a recap of what we released last month.

1. GDPR compliance

In line with our company's commitment to data privacy and security, Chatling has achieved GDPR compliance. This means that we have implemented the necessary measures to protect personal data and privacy of our users in accordance with the requirements of the General Data Protection Regulation (GDPR). We take data privacy seriously, and we are committed to ensuring that our users can trust us with their information.

For more information, please refer to the below resources:

2. Retrain Link data sources

To ensure your chatbots are as knowledgeable and up-to-date as possible, we've implemented the ability to retrain link sources within the knowledge base. This feature automatically fetches the latest updates from linked data sources, keeping the information your chatbots provide fresh and accurate.

3. Auto-set widget language

We've added an option to automatically set your chatbot's widget language based on the user's browser settings.

To enable this feature, navigate to Appearance > Configure and set the "Interface Language" to Auto.

4. Added Claude 3 AI models

Anthropic's new AI models such as Claude 3 Haiku, Sonnet, and Opus are now available.

5. Enhanced form block validation

We've improved the Form block by adding the capability to define specific input types for each field. This prevents users from entering invalid data, such as incorrect email addresses or numbers. It’s now easier to collect accurate data from users.

6. Quick Replies

To enhance user interaction and efficiency, we've introduced Quick Replies. This feature provides a set of pre-defined responses that users can select with a simple click, eliminating the need to type out responses manually.

Quick Replies can be added to various input blocks, including Text, Number, Email, and URL.

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April 2nd 2024

Here are all the new features released in March.

Drag and drop builder

Build your chatbots visually using the intuitive visual builder. It allows you to have full control over the flow of the bot by building it according to your requirements.

Condition block

The Condition block allows the chatbot to decide the path to take based on the conditions you specify.

Copy button in widget

We've added a copy button to the widget that allows users to copy messages from the bot.

Knowledge base search

You can now search for data sources added to the knowledge base by keyword, such as page title, URL, etc. This lets you find specific sources more easily.

That's a wrap for March. If you have any feedback or suggestions on improving the product, feel free to create a post on the Feedback board.

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March 11th 2024

We're thrilled to announce the release of Version 2.0, a significant upgrade designed with your feedback and needs in mind.

What's new:

  • Drag-and-drop visual builder

  • Variety of blocks to build complex chatbot flows

  • Define the AI's behavior when it cannot find an answer

  • Send HTTP requests from the chatbot to external services and capture their responses

  • And many more features and improvements...

You can upgrade your chatbot to v2.0 from the settings section.

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November 28th 2023

We've released a new version of the Conversations page that allows you to close conversations, mark them as Important, and easily apply filters.

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November 3rd 2023

We're excited to announce the release of our Zapier integration.

With Zapier, you can connect Chatling with thousands of other applications on the platform and automate tasks without coding.

Available Triggers & Actions:

- Send message: send a message to your chatbot and receive a response.

- New contact: triggered when a new contact/lead is collected by your chatbot.

- New conversation: triggered when a new conversation is started by a customer.

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October 22nd 2023

The widget is now available in more than 45 languages. You can set a language by going to Customize > Configure.

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October 12th 2023

We've added a new setting to configure the temperature used by the AI.

The temperature controls the randomness or creativity of the responses generated by the AI. A lower temperature value, such as 0.3, will make the outputs more focused and deterministic, whereas a higher temperature, such as 1, will make the responses more diverse and unpredictable.

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