Changelog
Follow new updates and improvements to Chatling.
March 14th, 2025
The following new AI models are now available in Chatling:
GPT-4.5
Claude 3.7 Sonnet
March 4th, 2025
We’ve been listening to your feedback and are excited to roll out some new features that make managing your chatbot even easier!
Here’s what’s new:
🔄 Auto-sync your knowledge base sources
No more manual updates! You can now set your knowledge base sources to auto-sync at regular intervals—daily, weekly, or monthly. This ensures your chatbot always has the latest data.
🔐 Whitelist Domains for Added Security
Now you can control where your chatbot appears. With domain whitelisting, your chatbot will only load on approved websites. If someone tries to embed it elsewhere, it simply won’t show up.
You can go to Chatbot Settings > Security to whitelist domains.
📩 Custom Emails for Project Notifications
You can now add custom email addresses for project notifications, so the right team members stay in the loop.
These updates are live now. Check them out, and as always, let us know what you think.
February 21st, 2025
We’re thrilled to announce the release of our WhatsApp integration, making it easier than ever to build and deploy AI chatbots on one of the world's most popular messaging platforms.
With this new integration, you can engage with customers directly on WhatsApp to provide automated customer support and engage leads 24/7.
Setting up your WhatsApp chatbot is seamless and easy. Head to this guide to learn how to create and set up your first WhatsApp chatbot.
Have questions or feedback? Feel free to contact us via email.
February 20th, 2025
We've released some exciting new updates to enhance your chatbot experience.
1. New AI Models
o3 Mini: Released by OpenAI, it is a cost-efficient AI reasoning model, offering faster and more accurate performance than its predecessor, o1-mini.
Gemini 2.0 Flash: An advanced AI model released by Google designed for enhanced reasoning.
2. Custom Footer Text:
You can now add custom text to the bottom of the chatbot, such as privacy notes, disclaimers, etc.
To add a footer text, go to Appearance > Texts and enter your text under the Footer option.
3. Link Chatbot Knowledge Bases:
We've introduced a feature that allows you to link one chatbot's knowledge base to another. This is particularly useful when you want multiple chatbots to utilize the same data sources, ensuring consistency across your chatbots.
January 21st, 2025
We’re excited to release a new integration in the builder for Zoho. You can now connect your Zoho account and manage support tickets from your chatbot seamlessly.
This new integration allows Zoho users to generate new tickets directly from their chatbots and update tickets as required.
Have questions or feedback? Reach out to our support team and let us know how we can help.
December 26th, 2024
We’ve got some exciting news to share. You can now integrate your chatbot with Google Sheets!
With this new integration, your chatbot can automatically add, update, delete, and clear rows from your spreadsheets.
Whether you're tracking leads, managing customer info, or organizing survey responses, this feature makes connecting your chatbot to your spreadsheet easier than ever.
The Google Sheets integration is available in the builder for all users. As always, we’d love to hear your feedback. Let us know what you think!
November 28th, 2024
Based on your feedback, we’ve added the ability to pass custom data to your chatbot widget! You can now send customer information and other data directly to your chatbot, enabling more personalized and contextually aware interactions within your flows.
For a step-by-step guide on using this feature, check out our documentation: https://docs.chatling.ai/chatbot/pass-custom-data.
November 22nd, 2024
Based on your feedback, we have released three new fields for the Form block that will make your data collection even more versatile and user-friendly.
Multiple choice
Users can select more than one answer from a list of options, making it perfect for scenarios where multiple selections make sense - like choosing favorite products, selecting relevant topics, or indicating all available meeting times.
Checkbox
We've added a checkbox field (with a customizable label), which is ideal for collecting user consent, confirming preferences, or getting quick yes/no responses in your forms.
Dropdown list
With our new dropdown list field, you can display a list of options for users to choose.
Dive in and explore these new field types today, and make your forms more engaging!
November 14th, 2024
We're excited to launch a feature that will make your chatbots much smarter - Intents!
Think of intents as your chatbot's ability to understand what users want, regardless of how they phrase it. Whether someone says "Where's my order", "Track my package", or "When will it arrive", your chatbot will understand they're asking about order tracking.
Intents can be used to define how your chatbot should respond when it recognizes these user goals. Each intent can be linked to specific conversation flows, enabling the chatbot to act appropriately.
To get started, check the documentation to learn more about this feature and how to use it.
October 23rd, 2024
We’ve updated the Hovering Message feature to give you more control over its customization, such as when and how your messages appear.
This update brings the flexibility you've been asking for, allowing you to create the perfect messaging experience for your users.
Users can now set the frequency of the messages and customize its appearance, such as the font size and color, background color, and more.