Changelog

We’ve just launched our HubSpot integration!

You can now connect your Chatling chatbot to HubSpot and manage your CRM directly from conversations. Automate key actions without ever leaving the chat.

What you can do:

• 🔹 Create, update, and retrieve contacts

• 🏢 Create and update companies

• 🎫 Create support tickets

With this integration, you can seamlessly capture leads, manage customer data, and streamline support—right inside your chatbot.

Head to the Builder to explore the new HubSpot blocks and use them in your chatbot to automate CRM tasks in minutes.

We've rolled out a new feature that lets your chatbot users download a transcript of their conversation directly from the chat interface.

This makes it easy for users to save important information, share discussions, or keep a copy of their interactions.

To learn how to enable this feature in your chatbot, refer to this guide.

We just dropped some new features to give you even more control and flexibility with your chatbot 👇

🔗 Custom Domains

You can now use your own domain for the chatbot widget and share links. This allows you to whitelabel your chatbots to maintain your brand identity or make them look as if your team developed them.

Refer to this guide for setting up custom domains.

📁 Export Conversations

The Conversations page now includes an option to export individual or multiple chats in various formats, including Excel, Text, and JSON.

🔘 URL Button Block

The new URL Button block lets you add clickable buttons in your chatbot flow that redirect users anywhere you want — a product page, booking form, landing page, you name it.

As always, we’re building based on your feedback — keep it coming! 🙌

We’ve added a new integration to the knowledge base to support Zendesk.

You can now connect your Zendesk account seamlessly and import articles from your Zendesk knowledge base into Chatling’s, making it easier than ever to train your AI with the most up-to-date and relevant support content.

How to Get Started

1. Navigate to the Knowledge Base page.

2. Click + Add source.

3. Choose Zendesk.

4. Connect your Zendesk account.

5. Click Load articles.

6. Select the articles you want to import and click the Import button.

The following new AI models are now available in Chatling:

• GPT-4.5

• Claude 3.7 Sonnet

We’ve been listening to your feedback and are excited to roll out some new features that make managing your chatbot even easier!

Here’s what’s new:

🔄 Auto-sync your knowledge base sources

No more manual updates! You can now set your knowledge base sources to auto-sync at regular intervals—daily, weekly, or monthly. This ensures your chatbot always has the latest data.

🔐 Whitelist Domains for Added Security

Now you can control where your chatbot appears. With domain whitelisting, your chatbot will only load on approved websites. If someone tries to embed it elsewhere, it simply won’t show up.

You can go to Chatbot Settings > Security to whitelist domains.

📩 Custom Emails for Project Notifications

You can now add custom email addresses for project notifications, so the right team members stay in the loop.

These updates are live now. Check them out, and as always, let us know what you think.

We’re thrilled to announce the release of our WhatsApp integration, making it easier than ever to build and deploy AI chatbots on one of the world's most popular messaging platforms.

With this new integration, you can engage with customers directly on WhatsApp to provide automated customer support and engage leads 24/7.

Setting up your WhatsApp chatbot is seamless and easy. Head to this guide to learn how to create and set up your first WhatsApp chatbot.

Have questions or feedback? Feel free to contact us via email.

We've released some exciting new updates to enhance your chatbot experience.

1. New AI Models

• o3 Mini: Released by OpenAI, it is a cost-efficient AI reasoning model, offering faster and more accurate performance than its predecessor, o1-mini.

• Gemini 2.0 Flash: An advanced AI model released by Google designed for enhanced reasoning.

2. Custom Footer Text:

You can now add custom text to the bottom of the chatbot, such as privacy notes, disclaimers, etc.

To add a footer text, go to Appearance > Texts and enter your text under the Footer option.

3. Link Chatbot Knowledge Bases:

We've introduced a feature that allows you to link one chatbot's knowledge base to another. This is particularly useful when you want multiple chatbots to utilize the same data sources, ensuring consistency across your chatbots.