Changelog

Based on your feedback, we’ve added the ability to pass custom data to your chatbot widget! You can now send customer information and other data directly to your chatbot, enabling more personalized and contextually aware interactions within your flows.

For a step-by-step guide on using this feature, check out our documentation: https://docs.chatling.ai/chatbot/pass-custom-data.

Based on your feedback, we have released three new fields for the Form block that will make your data collection even more versatile and user-friendly.

Multiple choice

Users can select more than one answer from a list of options, making it perfect for scenarios where multiple selections make sense - like choosing favorite products, selecting relevant topics, or indicating all available meeting times.

Checkbox

We've added a checkbox field (with a customizable label), which is ideal for collecting user consent, confirming preferences, or getting quick yes/no responses in your forms.

Dropdown list

With our new dropdown list field, you can display a list of options for users to choose.

Dive in and explore these new field types today, and make your forms more engaging!

We're excited to launch a feature that will make your chatbots much smarter - Intents!

Think of intents as your chatbot's ability to understand what users want, regardless of how they phrase it. Whether someone says "Where's my order", "Track my package", or "When will it arrive", your chatbot will understand they're asking about order tracking.

Intents can be used to define how your chatbot should respond when it recognizes these user goals. Each intent can be linked to specific conversation flows, enabling the chatbot to act appropriately.

To get started, check the documentation to learn more about this feature and how to use it.

We’ve updated the Hovering Message feature to give you more control over its customization, such as when and how your messages appear.

This update brings the flexibility you've been asking for, allowing you to create the perfect messaging experience for your users.

Users can now set the frequency of the messages and customize its appearance, such as the font size and color, background color, and more.

We've just rolled out a new feature that we think you'll love - Satisfaction surveys!

Ever wondered what your users really think about their interaction with your bot? With our new Satisfaction Survey option, you can collect valuable feedback at the end of each conversation.

Here's the scoop:

• As an admin, you can easily enable this feature from your chatbot's settings.

• Once turned on, users will see a quick survey pop up when they finish chatting with your bot.

• The best part? You can customize the survey according to your needs.

We designed this feature to help you understand your users better and continuously improve your bot's performance.

We’re excited to announce a highly requested feature—Operating Hours!

You can now set specific days and times when your chatbot is available to interact with visitors. Outside these hours, your chatbot will be automatically hidden, ensuring it’s only live when you want it to be.

This new feature gives you full control over your chatbot's availability, whether you want it to align with business hours or be available for certain campaigns.

Refer to the following page to learn how to set up this feature: https://docs.chatling.ai/chatbot/operating-hours

We're thrilled to announce the launch of our brand-new Analytics page. It brings you a treasure trove of insights about your chatbots.

Here's what you can explore:

1. 🌍 Top Countries: Discover where your chatbot is making waves globally!

2. 📍 Top Pages: See which pages are the hotspots for user interactions.

3. 💳 AI Credit Usage: Keep tabs on your AI usage.

4. 👥 Unique Users: Track your growing user base.

5. 📈 And More: We've packed in additional metrics to give you a 360° view of your chatbot's performance.

This new feature should help you manage and forecast your AI usage, measure user adoption and growth, and tailor your chatbot for specific geographic audiences.

The new Analytics page is now available for all users on any of the paid plans. To access it, go to your chatbot’s dashboard and click Analytics from the sidebar.

Got feedback or ideas for more metrics? We're all ears!

We've got some exciting news to share. We've just rolled out an update to our Conversations page, and it's packed with cool new features that'll give you way more insight into your chats. Let's dive in!

👀 What's New?

1. User Insights Galore 🌍

Ever wondered where your users are chatting from or what kind of tech they're using? Wonder no more! You'll now see:

• User's location

• Language they're using

• Browser choice (Chrome, Firefox, Safari, etc.)

• Device type (Mobile, Desktop, or Tablet)

• Operating system (Windows, macOS, iOS, etc.)

2. Credit Where Credit's Due 💳

We know you're curious about resource usage, so we’ve added a section to display the total AI credits used by a chat

3. Context is King 👑

Get the complete picture with these new chat details:

• The page URL where the chat started

• Start date and time

🤔 Why This Matters

This update isn't just about pretty new numbers (though they are pretty). It's about giving you the power to:

• Understand your users better

• Optimize your AI usage

• Track and analyze chat patterns

Stay tuned for even more data points and analytics features coming soon to further enhance your conversation insights.