September 28th, 2023

Introducing Analytics

Gain more insights into your chatbots with the all-new analytics data added to the Dashboard.

Here are the new data that you can view for your chatbots:

- New conversations

- New contacts and leads

- Heatmap of chatbot engagement

- Avg. AI response time

- Percentage of AI responses that customers found helpful
- Percentage of AI responses that customers found unhelpful