We’ve officially launched Live Chat with Human Handoff, so your AI can handle conversations and your team can step in exactly when it matters.

Chatling is built to be AI-first, but some conversations need a human touch.

Now, you can:

• Let your AI agent handle conversations automatically

• Automatically hand off to a human when needed

• Jump into any conversation at any time from the inbox

⚡ Key Features

1. Automatic Human Handoff

Set up handoff rules based on intents, actions, or specific moments in the conversation — like when a user asks for a person, gets stuck, or needs more help.

When triggered, the conversation is seamlessly passed to your team, along with full context so they can jump in right away.

👉 Learn how to set up human handoff for:

• AI Agent

• Chatbot

2. Live Chat Inbox

Respond to users directly from the Conversations page and take over any chat in real time.

3. Office Hours & Reply Time

Define when your team is available for live chat. If users reach out outside those hours, they’ll be informed when you’ll be back.

Additionally, show users your typical response time during office hours to set clear expectations.

👉 Learn how to set up availability

4. AI-Generated Conversation Summary

When a chat is handed off, your team gets a summary of the conversation, so they can jump in with full context instantly.

This update is something we’ve been really excited to bring to Chatling. AI can handle a lot, but great support still needs a human touch sometimes. Now you can have both working together, without friction.

Give it a try and let us know what you think 🙂