Support is fastest when answers are already at your fingertips. So we built Copilot: an AI assistant that lives right inside the conversation view and helps you reply better and faster, without ever leaving the chat.

Only you see Copilot. It's your sidebar, scoped to the conversation you're working, so you can ask, draft, and refine in private before anything goes to the customer.

What you can do with Copilot

• Draft replies in one click - Ask Copilot to write the response, then hit Use draft to drop it straight into the composer.

• Grounded in your knowledge base - Copilot searches your docs and answers from them, so replies are accurate instead of guessed.

• Summarize long threads - Catch up on a back-and-forth conversation instantly before you jump in.

• Read intent & sentiment - Know what the customer actually wants and how they're feeling, at a glance.

• Translate on the fly - Understand and respond across languages without switching tools.

Polish your reply before you send it

Right from the composer, Copilot can rewrite your reply:

• Adjust tone to be professional, friendly, empathetic, casual, or concise

• Expand for more detail and warmth

• Shorten to keep it tight

• Fix grammar without changing your meaning

• Rephrase for a cleaner, more natural read

Getting started

Copilot is available to all users on the Standard, Ultimate, and Plus plans.

To learn more about Copilot and how you can use it, refer to our documentation.