Please tell us what we can do to make Chatling the best product for you. You can use this feedback board to suggest new features, report a bug, or discuss anything you would like about the product.

Ali Mahdi almost 3 years ago

11

💬 General

We are experiencing an issue with our AI chatbot. The chatbot's knowledge base contains approximately 1,500 website URLs, most of which are product catalog pages. Each product page includes several related product codes (up to 10 variants per product). These variant codes and their descriptions are displayed in an HTML table on the product page. The problem is that when users search the chatbot using one of these product codes, the AI agent is unable to retrieve the corresponding information and does not provide a link to the related product page. For example, on the following product page: https://www.cappellottosrl.com/prodotti/trattamento-aria/sistemi-di-ventilazione-residenziale/air-fresh-i-s/product/D01203-AIR%2BFRESH%2BI-S/ the variant codes are listed within a table. However, when one of these codes is entered into the chatbot, the chatbot cannot identify the product, retrieve its information, or direct the user to the correct product page. Could you please advise how this can be resolved? Specifically: Does the crawler/indexing process extract data contained within HTML tables? Are product variant codes being indexed correctly? Is there a recommended way to structure or expose these codes so that the chatbot can retrieve them reliably? Would it be better to provide this information through a separate data source, such as structured data, a CSV feed, or dedicated product URLs for each variant? Any guidance on improving the indexing and retrieval of product variant codes would be greatly appreciated.

Alberto about 4 hours ago

💡 Feature Request

I don’t understand why it often takes several weeks or even months until new models become available here. For instance, Gemini 3.5 Flash would offer a fantastic balance between speed, intelligence and cost. GPT 5.5 has been released 5 weeks ago. For Opus your supported version is 4 months behind the curve. And since quite some time the frontier models come with a set of controls such as “effort” or “fast mode” that could change things for customer support intelligence. I’m not saying we need every single update instantly. But I can’t see a clear strategy behind the model selection and how and when updates come to the platform.

Fabian Mösli 9 days ago

1

📥 Feedback

Since yesterday the integration with whatsapp is broken. My account is fine: api messaging works

Tommaso de Mottoni 14 days ago

7

🐛 Bug Reports

Currently, there's no way to view or manage blocked users after blocking them. Once a user is blocked, there's no interface to: See a list of all blocked users View their metadata (location, device, date blocked) Search or filter blocked users Unblock a specific user Use case: I accidentally blocked a legitimate user while blocking a bad actor. I had no way to discover this until the user reported the issue through an alternative method. Suggested solution options: A "Blocked Users" section (under Conversations or Settings) that lists all blocked sessions with their metadata and an unblock option. In “Conversations” add a filter for “BLOCKED”

Zohra 15 days ago

2

💡 Feature Request

Could you please add a configuration option to set the z-index of the Chatling web widget launcher/bubble button? At the moment the launcher uses z-index: 2147483647 (the maximum 32-bit integer / effectively the highest possible z-index). This causes the launcher to sit on top of our cookie consent banner and it blocks the banner’s buttons, so users can’t click them properly. Because this is already the maximum z-index, we can’t fix it by raising our cookie banner above the widget. We need a way to lower the widget’s z-index via configuration (e.g. in window.chtlConfig), or an officially supported override. Ideally, it would be great to support separate z-index settings for: the launcher/bubble button the expanded chat window

Salata 23 days ago

💡 Feature Request

Add support for attaching files in custom forms

Ali Mahdi about 1 month ago

💡 Feature Request

When exporting conversations, it provides the following data: Conversation ID Message ID Type Message Date It would be helpful to also have the following data associated with the conversation: Status (Open, Closed, Important) Notes (The notes that you can make in a Chat that are only for internal viewing) Visitor Location Assigned Agent I assume that someone out there would have need for all of the data you can view on an individual conversation so if it’s easier to implement, just give us all the data. We can always hide columns we don’t want. From the Conversations Screen, it would be helpful if you could filter on a conversation ID (the one that matches the Export. That way if you wanted to find a specific conversation you reviewed in an export and fine tune an answer you can easily find the conversation.

Zohra about 1 month ago

💡 Feature Request

Hi - It would be helpful if we could export all of the fields in the “Link” section of the Knowledge Base. Also helpful would be being able to sort by any of the fields (I.e. clicking the the “Auto sync” button which would allow sorting by the sync cadence).

Zohra about 2 months ago

💡 Feature Request

Chattling not accepting the GMT + 5:30 in the timezone settings, showing invalid timezone, and other GMT is accepting, but in the chat time and date showing according to the UTC.

Aashish Rrastogi about 2 months ago

1

🐛 Bug Reports

The new API will bring full support for AI agents and better flexibility to customize every aspect of your AI agent and chatbot.

Ali Mahdi about 2 months ago

💡 Feature Request

Hi Ali and the Chatling Team, Thanks again for helping us connect the WhatsApp Coexistence flow successfully today. However, we are now facing an urgent issue. The connected number is actively being used by our sales rep on her mobile app, but Chatling keeps sending automated system messages to our real customers. Since we are still building the bot in the background, we need Chatling to be completely silent. Currently, there seems to be no way to pause the bot without disconnecting it entirely: If the bot is unpublished, customers receive: "Error starting chat... (CODE: 1944)" If we publish an empty flow or route it directly to 'Human Handoff', customers receive: "The chat has ended" How can we completely MUTE Chatling right now? We need to stop the platform from sending ANY automated system messages on WhatsApp while we finish configuring the AI. Is there a "Pause" toggle for the WhatsApp integration, or a way you can disable these default system messages on your end immediately? A "Mute" or "Test Mode" feature is absolutely crucial for anyone using the Coexistence model so we don't spam live customers while building the flows. Please let me know ASAP. Thanks, Koby

koby about 2 months ago

💡 Feature Request

Hi Chatling Team, Following your April 3rd Changelog about WhatsApp Coexistence, we tried setting it up but hit a blocker. We followed the exact steps: Deleted the number from Meta's WhatsApp Manager. Set up the number on the native WhatsApp Business app. Initiated the reconnection via Chatling. The Issue: During the Meta embedded signup, the option "Connect a WhatsApp Business app" does NOT appear for our +972 (Israel) number. We only see the old "Add a new number" option, which forces SMS verification and fails with a "Number already in use" error. Questions: Is this a known Meta limitation specifically for the +972 region? Is there a workaround to enable this feature for our account? Thanks, Koby

koby about 2 months ago

3

🐛 Bug Reports

Chatling currently only supports hosted/cloud models (OpenAI, Claude, Gemini, etc.). Is it possible to use custom endpoints or local model support? For instance defining a custom LLM endpoint.

Webwerkplaats about 2 months ago

1

💡 Feature Request

Currently, the only way to manage Zoho article imports is manually through the UI: Deleting and re-adding entries. This honestly feels quite inefficient. While it’s great that there is an option to import Zoho articles at all, it doesn’t really scale for a knowledge base in a ticket system. Content changes frequently: new articles are created daily, others get removed, and existing ones are updated. Yes, the auto-sync handles updates for already imported articles, which is helpful. However, there is no way to automatically handle newly created or deleted articles. This can neither be managed natively nor via API, as there is no available endpoint for it. I’m wondering if there is any kind of workaround for this. Given that we’re working in an environment that heavily promotes automation and AI-driven efficiency, it feels a bit ironic that such a basic process still relies on manual handling.

Sven 2 months ago

💬 General

We keep getting this error or any query and any bot. I tried testing it both as an embed and also inside the builder, same error. Any idea on how to solve that?

Andrea Mauro 2 months ago

2

💡 Feature Request

This is a very welcome feature. What I cannot find is how to give my client access to the conversation facility without giving them access to the entire agent. Maybe I’m missing something? Alternatively is there an API call that I can use to design my own very simple human interaction?

Keith 2 months ago

💡 Feature Request

We are experiencing an issue when trying to add content to the Knowledge Base (KB) in Chatling. For all companies created in the past week, it is not possible to add any type of KB (files or text). Every attempt results in the following error: "An error occurred (CODE: 3239)" The error happens consistently, regardless of the type of content being uploaded. Important details: The issue affects all newly created companies Other chatbots outside this scenario are working normally The failure occurs in 100% of attempts We need assistance to identify the root cause and resolve this issue as soon as possible.

Jonathan Marques Christofoleti 3 months ago

3

🐛 Bug Reports

I try to share the link for use on mobile but when I share it and use it with my iPhone it autmatically zooms in when I type. So the layout and send button dissapears. I have to manually zoom out again (fingers spread) How can I solve this?

Tennisclub ATVD 3 months ago

1

💡 Feature Request