Pinned
Share your product feedback, suggest features, and report bugs!
Please tell us what we can do to make Chatling the best product for you. You can use this feedback board to suggest new features, report a bug, or discuss anything you would like about the product.
Ali Mahdi Almost 2 years ago
๐ฌ General
Pinned
Share your product feedback, suggest features, and report bugs!
Please tell us what we can do to make Chatling the best product for you. You can use this feedback board to suggest new features, report a bug, or discuss anything you would like about the product.
Ali Mahdi Almost 2 years ago
๐ฌ General
Calculations
So I am busy creating a whatsapp bot for my takeaway shop. But I canโt seem to figure out how to do auto calculations of items and prices for example how do I multiply the current_price with current_quantity to load to a cart? Please advise if you know how
Ruben Van Der Nest 1 day ago
๐ก Feature Request
Calculations
So I am busy creating a whatsapp bot for my takeaway shop. But I canโt seem to figure out how to do auto calculations of items and prices for example how do I multiply the current_price with current_quantity to load to a cart? Please advise if you know how
Ruben Van Der Nest 1 day ago
๐ก Feature Request
Suggest related question
Can the AI provide related questions beneath its response after answering a user's question?
ElvisChu 1 day ago
๐ก Feature Request
Suggest related question
Can the AI provide related questions beneath its response after answering a user's question?
ElvisChu 1 day ago
๐ก Feature Request
Share or Embed Conversations, Analytics, and Contacts Tabs for Clients
It would be incredibly useful to have the ability to securely share the Conversations, Analytics, and Contacts tabs with clients โ either via a secure, shareable link or through an embeddable version that can be integrated into client-facing portals or dashboards. This feature would allow clients to: Monitor conversations in real time or review chat history View analytics to understand chatbot performance and usage Access contact lists generated from user interactions To ensure flexibility and security, the ideal functionality would include: Read-only access options Password protection or token-based authentication Customizable embeds via iframe or script Option to restrict data by bot, project, or date range This feature would enhance client collaboration, improve transparency, and simplify reporting โ especially for agencies or teams managing multiple bots on behalf of clients.
Tuur Desmet 2 days ago
๐ก Feature Request
Share or Embed Conversations, Analytics, and Contacts Tabs for Clients
It would be incredibly useful to have the ability to securely share the Conversations, Analytics, and Contacts tabs with clients โ either via a secure, shareable link or through an embeddable version that can be integrated into client-facing portals or dashboards. This feature would allow clients to: Monitor conversations in real time or review chat history View analytics to understand chatbot performance and usage Access contact lists generated from user interactions To ensure flexibility and security, the ideal functionality would include: Read-only access options Password protection or token-based authentication Customizable embeds via iframe or script Option to restrict data by bot, project, or date range This feature would enhance client collaboration, improve transparency, and simplify reporting โ especially for agencies or teams managing multiple bots on behalf of clients.
Tuur Desmet 2 days ago
๐ก Feature Request
Copy & Paste Blocks or Groups in the Builder
In the Builder section, it would be extremely helpful to have the ability to copy and paste individual blocks or multiple selected blocks/groups. This would streamline the workflow, especially when creating similar flows or reusing logic across different parts of the chatbot. Ideally, users could select one or more blocks (via click or shift/drag selection), copy them, and then paste them elsewhere within the same chatbot or even across different projects.
Tuur Desmet 2 days ago
๐ก Feature Request
Copy & Paste Blocks or Groups in the Builder
In the Builder section, it would be extremely helpful to have the ability to copy and paste individual blocks or multiple selected blocks/groups. This would streamline the workflow, especially when creating similar flows or reusing logic across different parts of the chatbot. Ideally, users could select one or more blocks (via click or shift/drag selection), copy them, and then paste them elsewhere within the same chatbot or even across different projects.
Tuur Desmet 2 days ago
๐ก Feature Request
Better "select all" for sources
In the knowledge base, it would be nice if โselect allโ meant actually selecting all sources, instead of only the 100 visible ones. That, or being able to select how many sources to show instead of the standard 100. We have over 2000 sources, for example, so doing everything per 100 is quite tedious.
123ignitionshop 2 days ago
๐ก Feature Request
Better "select all" for sources
In the knowledge base, it would be nice if โselect allโ meant actually selecting all sources, instead of only the 100 visible ones. That, or being able to select how many sources to show instead of the standard 100. We have over 2000 sources, for example, so doing everything per 100 is quite tedious.
123ignitionshop 2 days ago
๐ก Feature Request
Surveys - aggregated data for all conversation polls
How can you access aggregated data for all conversation polls?
SoftUni 2 days ago
๐ก Feature Request
Surveys - aggregated data for all conversation polls
How can you access aggregated data for all conversation polls?
SoftUni 2 days ago
๐ก Feature Request
Make form's text fields expandable as users type
It would be helpful if long text fields in forms, such as those used for open-ended questions or inquiry descriptions, automatically expanded as the user typed. At the moment, only a single line is visible, so if someone types more than a few words, the rest of their text disappears from view. This makes it difficult for users to see what theyโre writing, especially when entering full sentences or longer messages.
Iman Yaish 14 days ago
๐ก Feature Request
Make form's text fields expandable as users type
It would be helpful if long text fields in forms, such as those used for open-ended questions or inquiry descriptions, automatically expanded as the user typed. At the moment, only a single line is visible, so if someone types more than a few words, the rest of their text disappears from view. This makes it difficult for users to see what theyโre writing, especially when entering full sentences or longer messages.
Iman Yaish 14 days ago
๐ก Feature Request
Automatically tag important chats
It would be extremely helpful to have the ability to automatically mark a conversation as โImportantโ when a user triggers specific intents. Right now, this can only be done manually in the conversation dashboard. But for teams that want to prioritize and classify key inquiries quickly, an automation option would be a huge productivity boost.
Iman Yaish 14 days ago
๐ก Feature Request
Automatically tag important chats
It would be extremely helpful to have the ability to automatically mark a conversation as โImportantโ when a user triggers specific intents. Right now, this can only be done manually in the conversation dashboard. But for teams that want to prioritize and classify key inquiries quickly, an automation option would be a huge productivity boost.
Iman Yaish 14 days ago
๐ก Feature Request
API Integration
API Sample - https://reqres.in/api/users?page=2 I need to create a Chatbot where I can ask any questions in layman's term, like below : 1) Give me a List of Uses 2) Give me details whoโs name is โMichaelโ So, I am looking for this kind of Chatbot interaction.
Bhavin Shah 14 days ago
๐ Integrations
API Integration
API Sample - https://reqres.in/api/users?page=2 I need to create a Chatbot where I can ask any questions in layman's term, like below : 1) Give me a List of Uses 2) Give me details whoโs name is โMichaelโ So, I am looking for this kind of Chatbot interaction.
Bhavin Shah 14 days ago
๐ Integrations
AI Generated Responses stored in Variables don't get saved
Title. I am using chatling + Claude.ai + Google Sheet as database to create a carbon footprint calculator. Flow is generally Questionโ AI response โ Stored in Variable (Say transportation) โ Upload to Google Sheets The issue lies in the AI response variable. I can confirm that without the AI response that the variable can be uploaded to Google sheets, but with it, it doesnt. AI Response Setting: Workflow The value should be 82.97 and uses the {TransportationCalc} Variable Hope to get a resolution to this
Seafury18 16 days ago
๐ Bug Reports
AI Generated Responses stored in Variables don't get saved
Title. I am using chatling + Claude.ai + Google Sheet as database to create a carbon footprint calculator. Flow is generally Questionโ AI response โ Stored in Variable (Say transportation) โ Upload to Google Sheets The issue lies in the AI response variable. I can confirm that without the AI response that the variable can be uploaded to Google sheets, but with it, it doesnt. AI Response Setting: Workflow The value should be 82.97 and uses the {TransportationCalc} Variable Hope to get a resolution to this
Seafury18 16 days ago
๐ Bug Reports
Rejected
Urgent Help Required!
It has been days since i have posted about certain features that are of utmost importance and would take my chatbot to the next level. Despite reaching out multiple times, I have not received a response. I see that there are many good features on this platform that no other platform offers, yet they are of no use if we do not get the instructions or support to use it to its maximum level. I need a response on this as soon as possible!
Anugrah Joshi 16 days ago
๐ก Feature Request
Rejected
Urgent Help Required!
It has been days since i have posted about certain features that are of utmost importance and would take my chatbot to the next level. Despite reaching out multiple times, I have not received a response. I see that there are many good features on this platform that no other platform offers, yet they are of no use if we do not get the instructions or support to use it to its maximum level. I need a response on this as soon as possible!
Anugrah Joshi 16 days ago
๐ก Feature Request
Completed
[BUG] "Powered by" branding visible in Ultimate plan
Hello, the "Powered by" branding is visible with the Ultime plan subscription! Can you fix it?
Nico DPA 19 days ago
๐ Bug Reports
Completed
[BUG] "Powered by" branding visible in Ultimate plan
Hello, the "Powered by" branding is visible with the Ultime plan subscription! Can you fix it?
Nico DPA 19 days ago
๐ Bug Reports
Company-Based Password Access & Tracking for Chatbot Users
Currently, Chatling does not support differentiated access control using passwords tied to specific companies. This limits the ability to segment users or identify their organization during admin review. Requested Enhancements: 1. Company-Specific Password Access Enable support for creating and assigning unique passwords for different companies. When a user accesses the chatbot, they must enter the password provided to their organization. This password determines access and associates the user with a specific company. 2. Company Tagging in Conversations for Admin View In the admin panel where conversations are reviewed, display the company name or code based on the password entered by the user. This helps admins quickly identify which user belongs to which company (e.g., users with abc123 are from Company A, xyz456 from Company B).
Anugrah Joshi 20 days ago
๐ก Feature Request
Company-Based Password Access & Tracking for Chatbot Users
Currently, Chatling does not support differentiated access control using passwords tied to specific companies. This limits the ability to segment users or identify their organization during admin review. Requested Enhancements: 1. Company-Specific Password Access Enable support for creating and assigning unique passwords for different companies. When a user accesses the chatbot, they must enter the password provided to their organization. This password determines access and associates the user with a specific company. 2. Company Tagging in Conversations for Admin View In the admin panel where conversations are reviewed, display the company name or code based on the password entered by the user. This helps admins quickly identify which user belongs to which company (e.g., users with abc123 are from Company A, xyz456 from Company B).
Anugrah Joshi 20 days ago
๐ก Feature Request
Smart Multilingual & Voice-Aware Chatbot for Pan-India Users
Currently, Chatling uses the Language Condition block to respond based on the browserโs language setting (e.g., Spanish, French, English). While this works well for a few languages, manually building separate flows for each regional language in India is impractical and time-consuming. ๐งฉ Requested Enhancements: 1. Smart Multilingual Understanding & Response The chatbot should understand and respond in any Indian language, regardless of whether it is natively supported. Use language detection + translation models to: Detect user input (typed or spoken) Translate to internal language for processing Respond back in the same language as the input (even if itโs unsupported like Marathi, Tamil, etc.) 2. Universal Voice Support Accept voice input in any Indian language. Generate text or voice replies in the same language for inclusive interaction, especially useful for rural or elderly users. 3. Eliminate Need for Manual Multi-language Flows Avoid creating separate decision branches (e.g., IF language == 'X') for every language. Instead, use a dynamic translation-based pipeline, saving time and ensuring scalability across Indiaโs linguistic diversity. ๐ฏ Why This Matters: Increases accessibility and reach across Indiaโs diverse regions. Supports non-English and non-Hindi speakers who prefer their native language. Saves significant development effort and time for bot creators. Aligns with Digital India and Bhashini initiatives promoting digital inclusivity.
Anugrah Joshi 21 days ago
๐ก Feature Request
Smart Multilingual & Voice-Aware Chatbot for Pan-India Users
Currently, Chatling uses the Language Condition block to respond based on the browserโs language setting (e.g., Spanish, French, English). While this works well for a few languages, manually building separate flows for each regional language in India is impractical and time-consuming. ๐งฉ Requested Enhancements: 1. Smart Multilingual Understanding & Response The chatbot should understand and respond in any Indian language, regardless of whether it is natively supported. Use language detection + translation models to: Detect user input (typed or spoken) Translate to internal language for processing Respond back in the same language as the input (even if itโs unsupported like Marathi, Tamil, etc.) 2. Universal Voice Support Accept voice input in any Indian language. Generate text or voice replies in the same language for inclusive interaction, especially useful for rural or elderly users. 3. Eliminate Need for Manual Multi-language Flows Avoid creating separate decision branches (e.g., IF language == 'X') for every language. Instead, use a dynamic translation-based pipeline, saving time and ensuring scalability across Indiaโs linguistic diversity. ๐ฏ Why This Matters: Increases accessibility and reach across Indiaโs diverse regions. Supports non-English and non-Hindi speakers who prefer their native language. Saves significant development effort and time for bot creators. Aligns with Digital India and Bhashini initiatives promoting digital inclusivity.
Anugrah Joshi 21 days ago
๐ก Feature Request
Add Clear Documentation for Google Sheets Integration
Please provide in-app explanations or detailed documentation for the different blocks available in the Google Sheets integration โ specifically: Add Row Update Row Clear Row Delete Row Currently, these blocks appear without any guidance on: How they differ from each other What each one actually does When and how to use them with variables or user inputs What setup is needed in the Google Sheet (e.g., headers, ID columns) Why this matters: As a chatbot developer using Chatling, I find the Google Sheets integration very useful but also confusing without proper documentation. It's hard to use these blocks correctly without knowing their purpose and behavior. Clear examples and tooltips would help users integrate Google Sheets confidently and avoid errors. Suggested Improvements: Add tooltips or info icons next to each block Provide sample use cases or templates Explain what "Clear Row" vs. "Delete Row" actually does (e.g., does "clear" empty cell values but keep the row? does "delete" shift rows up?) Looking forward to seeing this improvement for a smoother experience with Google Sheets integrations.
Anugrah Joshi 21 days ago
๐ก Feature Request
Add Clear Documentation for Google Sheets Integration
Please provide in-app explanations or detailed documentation for the different blocks available in the Google Sheets integration โ specifically: Add Row Update Row Clear Row Delete Row Currently, these blocks appear without any guidance on: How they differ from each other What each one actually does When and how to use them with variables or user inputs What setup is needed in the Google Sheet (e.g., headers, ID columns) Why this matters: As a chatbot developer using Chatling, I find the Google Sheets integration very useful but also confusing without proper documentation. It's hard to use these blocks correctly without knowing their purpose and behavior. Clear examples and tooltips would help users integrate Google Sheets confidently and avoid errors. Suggested Improvements: Add tooltips or info icons next to each block Provide sample use cases or templates Explain what "Clear Row" vs. "Delete Row" actually does (e.g., does "clear" empty cell values but keep the row? does "delete" shift rows up?) Looking forward to seeing this improvement for a smoother experience with Google Sheets integrations.
Anugrah Joshi 21 days ago
๐ก Feature Request
Better Explanation, Examples & UI Improvements for HTTP Request Block
As a chatbot developer using Chatling, Iโve found the HTTP Request block to be powerful but quite difficult to understand in depth โ especially when dealing with complex setups like headers, query parameters, dynamic path variables, or mapping JSON responses. Currently, the block includes options like: Request method (GET, POST, PUT, PATCH, DELETE) Endpoint URL Request options (headers, query parameters, body) Capture Response to a variable (JSON required) However, these features are not explained clearly within the platform, and there are no detailed examples or visual guidance, which makes it hard for new users to implement API integrations correctly. ๐ก Suggested Improvements: 1. Add Detailed In-UI Explanations for Each Field Tooltips or small info icons (โน๏ธ) next to each field with simple explanations. For example: Headers: โUsed for passing authentication tokens or content-type info (e.g., Authorization: Bearer your_token)โ Request Body: โOnly used in POST/PUT/PATCH. Must be valid JSON. You can include variables using {{variable_name}}โ 2. Provide Real-World API Examples Include sample configurations (preset templates) such as: โGet product by IDโ โSubmit a contact formโ โAuthenticate with a tokenโ These examples should pre-fill the HTTP Request block to show how each part connects. 3. Add Preview/Test Functionality Let users test the API call directly from within the block. Show the raw request and raw response (status code, headers, response body) to help with debugging. 4. Better Response Mapping Interface After capturing a JSON response, show a visual tree viewer of the response with easy ways to bind values like {{response.product.name}}. Add a response validator or sample preview.
Anugrah Joshi 21 days ago
๐ก Feature Request
Better Explanation, Examples & UI Improvements for HTTP Request Block
As a chatbot developer using Chatling, Iโve found the HTTP Request block to be powerful but quite difficult to understand in depth โ especially when dealing with complex setups like headers, query parameters, dynamic path variables, or mapping JSON responses. Currently, the block includes options like: Request method (GET, POST, PUT, PATCH, DELETE) Endpoint URL Request options (headers, query parameters, body) Capture Response to a variable (JSON required) However, these features are not explained clearly within the platform, and there are no detailed examples or visual guidance, which makes it hard for new users to implement API integrations correctly. ๐ก Suggested Improvements: 1. Add Detailed In-UI Explanations for Each Field Tooltips or small info icons (โน๏ธ) next to each field with simple explanations. For example: Headers: โUsed for passing authentication tokens or content-type info (e.g., Authorization: Bearer your_token)โ Request Body: โOnly used in POST/PUT/PATCH. Must be valid JSON. You can include variables using {{variable_name}}โ 2. Provide Real-World API Examples Include sample configurations (preset templates) such as: โGet product by IDโ โSubmit a contact formโ โAuthenticate with a tokenโ These examples should pre-fill the HTTP Request block to show how each part connects. 3. Add Preview/Test Functionality Let users test the API call directly from within the block. Show the raw request and raw response (status code, headers, response body) to help with debugging. 4. Better Response Mapping Interface After capturing a JSON response, show a visual tree viewer of the response with easy ways to bind values like {{response.product.name}}. Add a response validator or sample preview.
Anugrah Joshi 21 days ago
๐ก Feature Request
Add Support for Additional Indian Languages + Voice Interaction in Native Language
My chatbot is used across India where users speak diverse regional languages. Currently, Chatling supports only English, Hindi, and Bengali. However, this limits accessibility for users who prefer languages like Marathi, Tamil, Telugu, Malayalam, Kannada, Gujarati, etc. To better support a Pan-India audience, I request the following enhancements: Requested Features: Add More Indian Languages: Support languages like Marathi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi, Assamese, and Urdu. Allow users to choose their preferred language at the start of the chat or detect it automatically. Voice Input + Native Language Reply: If a user speaks in Marathi (or any supported language), the bot should: Understand the voice in that language. Respond in the same language, either via text or synthesized voice. This would ensure inclusivity for non-English/Hindi speakers, especially for users who are not comfortable with typing. Why Itโs Important: India is a multilingual country โ supporting more languages will increase accessibility, user satisfaction, and reach. Many rural and regional users prefer voice-based interaction in their native tongue. It aligns with government initiatives like Digital India and Bhashini.
Anugrah Joshi 21 days ago
๐ก Feature Request
Add Support for Additional Indian Languages + Voice Interaction in Native Language
My chatbot is used across India where users speak diverse regional languages. Currently, Chatling supports only English, Hindi, and Bengali. However, this limits accessibility for users who prefer languages like Marathi, Tamil, Telugu, Malayalam, Kannada, Gujarati, etc. To better support a Pan-India audience, I request the following enhancements: Requested Features: Add More Indian Languages: Support languages like Marathi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi, Assamese, and Urdu. Allow users to choose their preferred language at the start of the chat or detect it automatically. Voice Input + Native Language Reply: If a user speaks in Marathi (or any supported language), the bot should: Understand the voice in that language. Respond in the same language, either via text or synthesized voice. This would ensure inclusivity for non-English/Hindi speakers, especially for users who are not comfortable with typing. Why Itโs Important: India is a multilingual country โ supporting more languages will increase accessibility, user satisfaction, and reach. Many rural and regional users prefer voice-based interaction in their native tongue. It aligns with government initiatives like Digital India and Bhashini.
Anugrah Joshi 21 days ago
๐ก Feature Request
Issue with Instruction Reflection in AI Configuration
Hello, Chatling Team. I am experiencing an issue where the instructions I entered in the AI Configuration's Instructions are reflected well in the preview, but they are not being applied in the actual web chat I created. This is causing some inconvenience in the user experience. I would appreciate any guidance or steps you can provide to resolve this issue. Thank you.
๋ฐฑ์น์ฉ 22 days ago
๐ฅ Feedback
Issue with Instruction Reflection in AI Configuration
Hello, Chatling Team. I am experiencing an issue where the instructions I entered in the AI Configuration's Instructions are reflected well in the preview, but they are not being applied in the actual web chat I created. This is causing some inconvenience in the user experience. I would appreciate any guidance or steps you can provide to resolve this issue. Thank you.
๋ฐฑ์น์ฉ 22 days ago
๐ฅ Feedback