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Greeting Message section - agent icon shown only on last message when multiple messages are added

Description: In the Greeting Message section ("The messages that will be shown at the beginning of the chat"), when adding multiple greeting messages, the chat agent icon appears only next to the last message. The earlier messages do not display the agent icon. This creates a visual inconsistency in the chat UI, as the first messages appear misaligned compared to the last one. Steps to reproduce: Go to the Greeting Message section Add more than one greeting message Open the chat preview Actual result: Only the last greeting message shows the chat agent icon Expected result: Either: the agent icon should be displayed next to all greeting messages, or the layout should include consistent spacing/alignment where the icon would normally appear (similar to messaging platforms like Facebook Messenger) Additional notes: The current behavior feels visually inconsistent and may confuse users Screenshots attached for reference AI Agent: Facbook Messenger example layout:

J.A.R.Wiz About 16 hours ago

1

🐛 Bug Reports

Richiesta indirizzo email

vorrei evitare di chiedere l’email dell’utente per accedere alla chat perchè a mio avviso questa richiesta non favorisce il dialogo, ma vorrei mettere qualcosa nel builder che ad un certo punto chiede l’email per, ad esempio, proporre all’utente l’invio della conversazione (che ovviamente dovrei fare io in modo manuale): è possibile?

Luigi Nardullo 9 days ago

💡 Feature Request

More customisation of design with corner rounding + chat thinking

Could we get the ability to 1. better customise the font of the response 2. perhaps create an account page with memory of user’s conversations 3. customise the … to custom text like Thinking… / our own text whilst the AI is loading 4. customise corner rounding to make it more rounded 5. customise background colour

Pack About 1 month ago

4

💡 Feature Request

Completed

chatling ai credit limit

chatling lets be honest, running businesses on 3000 credits or even 12000 credits isnt enough lemme explain. if you run 5 chatbots for various businesses lets say medium traffic it might not be enough even when we are talking abt combined i think we should raise the ai credit limit a bit more for easy business handling and easy customer support thank you chatling.

Faizan Ahmed About 1 month ago

1

💡 Feature Request

Completed

Blocking Issue: Triggering Flow via API & Accessibility Roadmap Update

Hi Chatling Team, We are developing a custom chat frontend using your API v2 to adhere to strict WCAG accessibility standards, as the native widget is not yet compliant. We are facing two major issues: 1. Technical Blocker (API v2): We are unable to trigger a Flow (Playbook) via the API. Even when sending specific trigger keywords associated with an Intent, the API ignores the Flow logic and returns a generic Knowledge Base response. Question: Is there a specific parameter or method to force the API to bypass the KB and execute a structured Flow? 2. Accessibility Roadmap: We raised the issue regarding the native widget's accessibility a few months ago, and it was added to your roadmap. Question: What is the current ETA for full accessibility support in the native widget? Looking forward to your quick guidance. Best regards, Koby

koby About 1 month ago

5

🐛 Bug Reports

Completed

An error occurred, please retry. (CODE: 3298)

Hello Chatling Support, I have a paid plan on Chatling and successfully connected my Instagram business account. However, every time I try to send or receive messages, I get the following error repeatedly: An error occurred, please retry. (CODE: 3298) I have: Verified that the Instagram account is a Business Account with correct permissions. Confirmed that the token is valid and not expired. Checked the Webhook URL is HTTPS, publicly accessible, and with valid SSL. Despite this, the error persists. It seems to be a server-side issue, not related to my setup. Please check the server logs for this integration, as this is critical for my workflow. I need this fixed urgently since I am on a paid plan and cannot use Instagram integration. Thank you for your prompt assistance. Best regards,

monscorpdevz About 2 months ago

5

💡 Feature Request

Smaller / simpler appearance on mobile

It would be nice to have a few options for the bot icon on mobile devices: the ability for the user to completely hide the icon or minimize smaller (something on the edge). It is fairly distracting with the default icon on a mobile device given the very limited space. the option to never show on mobile (I can modify the script to not load on mobile, but would be handy to have a setting in Chatling or for the default script tag to have a boolean falg to do this) some ability to tweak settings differently for mobile - in particular I’m setting very small offsets to get out of the way on mobile, but the default spacing looks better on a computer.

greg98236423 About 2 months ago

💡 Feature Request

Agents need more control

I’d like to use an agent on Instagram, but ONLY when it can provide useful information. Otherwise, the message should not get a reply (I’ll do it manually). There appear to be no way to give an agent instructions so you can give it guidance, which would be very helpful to make sure it only responds to situations where you would want it to. And there is no option to add a way to clarify that a bot was responding (such as some simple text I could prepend to the first reply, such as “AI bot:” to help them understand they are interacting with a chatbot and not me).

greg98236423 About 2 months ago

💡 Feature Request

"conversations" list is hard to navigate

The list of conversations cannot be navigated without clicking each one. The short text in the left column contains useless information (most commonly text from the bot or something like “chat ended”). It would be useful if this short text snippet instead listed the first user query - and ideally if users were grouped (“anonymous” is too vague, a returning visitor could just show a number to help group queries from the same browser).

greg98236423 About 2 months ago

🐛 Bug Reports

Optional fields are not optional?

I’d like to capture a user first name if possible (mostly to help sort chats by visitor, but also in case the bot is smart enough to be polite). However, if I add a field for first name and make it optional, there appears to be no way to start asking the bot questions without providing a name. I don’t want the user to feel pressured or required to give their name, just to offer the option. Maybe I’m missing something (a page with several example workflows would be super helpful).

greg98236423 About 2 months ago

💬 General