Please tell us what we can do to make Chatling the best product for you. You can use this feedback board to suggest new features, report a bug, or discuss anything you would like about the product.

Ali Mahdi about 3 years ago

11

💬 General

I just logged in and my project is gone.

Abdelrahman Hamdan 10 days ago

💡 Feature Request

It would be great to have a “Download Analysis” option so users can download the analysis results and review them later. Requirement: Implement a Download Analysis option that allows users to download the complete analysis in a convenient format, such as PDF or CSV.

Bollineni Kaveri Vijay Kumar about 1 month ago

2

💡 Feature Request

Issue description: This feature has worked reliably for over a year with no problems. As of today, it has stopped working correctly: Live Chat: After collecting the user's name, email, etc., the workflow should proceed to create a Zoho ticket. Instead, it just stays on "loading" indefinitely — no success message, no error message, nothing. Then, after a few minutes: CODE: 2262 WhatsApp: The flow fails with: "An error occurred. CODE: 1743"

Daniela Bouza 3 months ago

💡 Feature Request

No messages are delivered or received on WhatsApp.

Tommaso de Mottoni 3 months ago

1

🐛 Bug Reports

We are experiencing an issue with our AI chatbot. The chatbot's knowledge base contains approximately 1,500 website URLs, most of which are product catalog pages. Each product page includes several related product codes (up to 10 variants per product). These variant codes and their descriptions are displayed in an HTML table on the product page. The problem is that when users search the chatbot using one of these product codes, the AI agent is unable to retrieve the corresponding information and does not provide a link to the related product page. For example, on the following product page: https://www.cappellottosrl.com/prodotti/trattamento-aria/sistemi-di-ventilazione-residenziale/air-fresh-i-s/product/D01203-AIR%2BFRESH%2BI-S/ the variant codes are listed within a table. However, when one of these codes is entered into the chatbot, the chatbot cannot identify the product, retrieve its information, or direct the user to the correct product page. Could you please advise how this can be resolved? Specifically: Does the crawler/indexing process extract data contained within HTML tables? Are product variant codes being indexed correctly? Is there a recommended way to structure or expose these codes so that the chatbot can retrieve them reliably? Would it be better to provide this information through a separate data source, such as structured data, a CSV feed, or dedicated product URLs for each variant? Any guidance on improving the indexing and retrieval of product variant codes would be greatly appreciated.

Alberto 3 months ago

💡 Feature Request

I don’t understand why it often takes several weeks or even months until new models become available here. For instance, Gemini 3.5 Flash would offer a fantastic balance between speed, intelligence and cost. GPT 5.5 has been released 5 weeks ago. For Opus your supported version is 4 months behind the curve. And since quite some time the frontier models come with a set of controls such as “effort” or “fast mode” that could change things for customer support intelligence. I’m not saying we need every single update instantly. But I can’t see a clear strategy behind the model selection and how and when updates come to the platform.

Fabian Mösli 4 months ago

1

📥 Feedback

Since yesterday the integration with whatsapp is broken. My account is fine: api messaging works

Tommaso de Mottoni 4 months ago

7

🐛 Bug Reports

Currently, there's no way to view or manage blocked users after blocking them. Once a user is blocked, there's no interface to: See a list of all blocked users View their metadata (location, device, date blocked) Search or filter blocked users Unblock a specific user Use case: I accidentally blocked a legitimate user while blocking a bad actor. I had no way to discover this until the user reported the issue through an alternative method. Suggested solution options: A "Blocked Users" section (under Conversations or Settings) that lists all blocked sessions with their metadata and an unblock option. In “Conversations” add a filter for “BLOCKED”

Zohra 4 months ago

2

💡 Feature Request

Could you please add a configuration option to set the z-index of the Chatling web widget launcher/bubble button? At the moment the launcher uses z-index: 2147483647 (the maximum 32-bit integer / effectively the highest possible z-index). This causes the launcher to sit on top of our cookie consent banner and it blocks the banner’s buttons, so users can’t click them properly. Because this is already the maximum z-index, we can’t fix it by raising our cookie banner above the widget. We need a way to lower the widget’s z-index via configuration (e.g. in window.chtlConfig), or an officially supported override. Ideally, it would be great to support separate z-index settings for: the launcher/bubble button the expanded chat window

Salata 4 months ago

💡 Feature Request

Add support for attaching files in custom forms

Ali Mahdi 5 months ago

💡 Feature Request

When exporting conversations, it provides the following data: Conversation ID Message ID Type Message Date It would be helpful to also have the following data associated with the conversation: Status (Open, Closed, Important) Notes (The notes that you can make in a Chat that are only for internal viewing) Visitor Location Assigned Agent I assume that someone out there would have need for all of the data you can view on an individual conversation so if it’s easier to implement, just give us all the data. We can always hide columns we don’t want. From the Conversations Screen, it would be helpful if you could filter on a conversation ID (the one that matches the Export. That way if you wanted to find a specific conversation you reviewed in an export and fine tune an answer you can easily find the conversation.

Zohra 5 months ago

💡 Feature Request

Hi - It would be helpful if we could export all of the fields in the “Link” section of the Knowledge Base. Also helpful would be being able to sort by any of the fields (I.e. clicking the the “Auto sync” button which would allow sorting by the sync cadence).

Zohra 5 months ago

💡 Feature Request

Chattling not accepting the GMT + 5:30 in the timezone settings, showing invalid timezone, and other GMT is accepting, but in the chat time and date showing according to the UTC.

Aashish Rrastogi 5 months ago

1

🐛 Bug Reports

The new API will bring full support for AI agents and better flexibility to customize every aspect of your AI agent and chatbot.

Ali Mahdi 5 months ago

💡 Feature Request

Hi Ali and the Chatling Team, Thanks again for helping us connect the WhatsApp Coexistence flow successfully today. However, we are now facing an urgent issue. The connected number is actively being used by our sales rep on her mobile app, but Chatling keeps sending automated system messages to our real customers. Since we are still building the bot in the background, we need Chatling to be completely silent. Currently, there seems to be no way to pause the bot without disconnecting it entirely: If the bot is unpublished, customers receive: "Error starting chat... (CODE: 1944)" If we publish an empty flow or route it directly to 'Human Handoff', customers receive: "The chat has ended" How can we completely MUTE Chatling right now? We need to stop the platform from sending ANY automated system messages on WhatsApp while we finish configuring the AI. Is there a "Pause" toggle for the WhatsApp integration, or a way you can disable these default system messages on your end immediately? A "Mute" or "Test Mode" feature is absolutely crucial for anyone using the Coexistence model so we don't spam live customers while building the flows. Please let me know ASAP. Thanks, Koby

koby 5 months ago

💡 Feature Request

Hi Chatling Team, Following your April 3rd Changelog about WhatsApp Coexistence, we tried setting it up but hit a blocker. We followed the exact steps: Deleted the number from Meta's WhatsApp Manager. Set up the number on the native WhatsApp Business app. Initiated the reconnection via Chatling. The Issue: During the Meta embedded signup, the option "Connect a WhatsApp Business app" does NOT appear for our +972 (Israel) number. We only see the old "Add a new number" option, which forces SMS verification and fails with a "Number already in use" error. Questions: Is this a known Meta limitation specifically for the +972 region? Is there a workaround to enable this feature for our account? Thanks, Koby

koby 5 months ago

3

🐛 Bug Reports