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An error occurred, please retry. (CODE: 3298)

Feature Request

Hello Chatling Support,

I have a paid plan on Chatling and successfully connected my Instagram business account. However, every time I try to send or receive messages, I get the following error repeatedly:

An error occurred, please retry. (CODE: 3298)

I have:

  • Verified that the Instagram account is a Business Account with correct permissions.

  • Confirmed that the token is valid and not expired.

  • Checked the Webhook URL is HTTPS, publicly accessible, and with valid SSL.

Despite this, the error persists. It seems to be a server-side issue, not related to my setup.

Please check the server logs for this integration, as this is critical for my workflow. I need this fixed urgently since I am on a paid plan and cannot use Instagram integration.

Thank you for your prompt assistance.

Best regards,

Posted by monscorpdevz ·
Status: Completed5 comments

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Comments5

  • monscorpdevz

    •

    Jan 4

    i don’t get message please

  • Ali Mahdi

    Team•

    Dec 25, 2025

    Hi, please check our response to your email.

    • monscorpdevz

      •

      Jan 4

      i don’t get message please send again

      • Ali Mahdi

        Team•

        Jan 5

        I sent an email yesterday. Did you receive it?

      • Ali Mahdi

        Team•

        Jan 6

        Hi, did you receive my response to your email?