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Feature Request: Download Analysis Option

It would be great to have a “Download Analysis” option so users can download the analysis results and review them later. Requirement: Implement a Download Analysis option that allows users to download the complete analysis in a convenient format, such as PDF or CSV.

Add support for attachments in AI mode

We're experiencing an urgent issue with the "Create Zoho Ticket" feature

Issue description: This feature has worked reliably for over a year with no problems. As of today, it has stopped working correctly: Live Chat: After collecting the user's name, email, etc., the workflow should proceed to create a Zoho ticket. Instead, it just stays on "loading" indefinitely — no success message, no error message, nothing. Then, after a few minutes: CODE: 2262 WhatsApp: The flow fails with: "An error occurred. CODE: 1743"

How can I adjust the width of the output so that a horizontal scroll bar is not required, if possible?

AI Chatbot Cannot Retrieve Product Information from Variant Codes Listed in Product Page Tables

We are experiencing an issue with our AI chatbot. The chatbot's knowledge base contains approximately 1,500 website URLs, most of which are product catalog pages. Each product page includes several related product codes (up to 10 variants per product). These variant codes and their descriptions are displayed in an HTML table on the product page. The problem is that when users search the chatbot using one of these product codes, the AI agent is unable to retrieve the corresponding information and does not provide a link to the related product page. For example, on the following product page: https://www.cappellottosrl.com/prodotti/trattamento-aria/sistemi-di-ventilazione-residenziale/air-fresh-i-s/product/D01203-AIR%2BFRESH%2BI-S/ the variant codes are listed within a table. However, when one of these codes is entered into the chatbot, the chatbot cannot identify the product, retrieve its information, or direct the user to the correct product page. Could you please advise how this can be resolved? Specifically: Does the crawler/indexing process extract data contained within HTML tables? Are product variant codes being indexed correctly? Is there a recommended way to structure or expose these codes so that the chatbot can retrieve them reliably? Would it be better to provide this information through a separate data source, such as structured data, a CSV feed, or dedicated product URLs for each variant? Any guidance on improving the indexing and retrieval of product variant codes would be greatly appreciated.

Blocked Users — View, Manage, and Unblock

Currently, there's no way to view or manage blocked users after blocking them. Once a user is blocked, there's no interface to: See a list of all blocked users View their metadata (location, device, date blocked) Search or filter blocked users Unblock a specific user Use case: I accidentally blocked a legitimate user while blocking a bad actor. I had no way to discover this until the user reported the issue through an alternative method. Suggested solution options: A "Blocked Users" section (under Conversations or Settings) that lists all blocked sessions with their metadata and an unblock option. In “Conversations” add a filter for “BLOCKED”

Auto-assign agent to a chat

Allow configuring Chatling widget launcher z-index

Could you please add a configuration option to set the z-index of the Chatling web widget launcher/bubble button? At the moment the launcher uses z-index: 2147483647 (the maximum 32-bit integer / effectively the highest possible z-index). This causes the launcher to sit on top of our cookie consent banner and it blocks the banner’s buttons, so users can’t click them properly. Because this is already the maximum z-index, we can’t fix it by raising our cookie banner above the widget. We need a way to lower the widget’s z-index via configuration (e.g. in window.chtlConfig), or an officially supported override. Ideally, it would be great to support separate z-index settings for: the launcher/bubble button the expanded chat window

File field for custom forms

Add support for attaching files in custom forms

Conversations & Conversations Export

When exporting conversations, it provides the following data: Conversation ID Message ID Type Message Date It would be helpful to also have the following data associated with the conversation: Status (Open, Closed, Important) Notes (The notes that you can make in a Chat that are only for internal viewing) Visitor Location Assigned Agent I assume that someone out there would have need for all of the data you can view on an individual conversation so if it’s easier to implement, just give us all the data. We can always hide columns we don’t want. From the Conversations Screen, it would be helpful if you could filter on a conversation ID (the one that matches the Export. That way if you wanted to find a specific conversation you reviewed in an export and fine tune an answer you can easily find the conversation.

Knowledge Base Link Export

Hi - It would be helpful if we could export all of the fields in the “Link” section of the Knowledge Base. Also helpful would be being able to sort by any of the fields (I.e. clicking the the “Auto sync” button which would allow sorting by the sync cadence).

API v3

The new API will bring full support for AI agents and better flexibility to customize every aspect of your AI agent and chatbot.

URGENT: Need a way to MUTE Chatling on WhatsApp (Coexistence) - System messages sent to live customers!

Hi Ali and the Chatling Team, Thanks again for helping us connect the WhatsApp Coexistence flow successfully today. However, we are now facing an urgent issue. The connected number is actively being used by our sales rep on her mobile app, but Chatling keeps sending automated system messages to our real customers. Since we are still building the bot in the background, we need Chatling to be completely silent. Currently, there seems to be no way to pause the bot without disconnecting it entirely: If the bot is unpublished, customers receive: "Error starting chat... (CODE: 1944)" If we publish an empty flow or route it directly to 'Human Handoff', customers receive: "The chat has ended" How can we completely MUTE Chatling right now? We need to stop the platform from sending ANY automated system messages on WhatsApp while we finish configuring the AI. Is there a "Pause" toggle for the WhatsApp integration, or a way you can disable these default system messages on your end immediately? A "Mute" or "Test Mode" feature is absolutely crucial for anyone using the Coexistence model so we don't spam live customers while building the flows. Please let me know ASAP. Thanks, Koby

Local LLM

Chatling currently only supports hosted/cloud models (OpenAI, Claude, Gemini, etc.). Is it possible to use custom endpoints or local model support? For instance defining a custom LLM endpoint.

Error code 3021 since yesterday

We keep getting this error or any query and any bot. I tried testing it both as an embed and also inside the builder, same error. Any idea on how to solve that?

Human Hand-off.

This is a very welcome feature. What I cannot find is how to give my client access to the conversation facility without giving them access to the entire agent. Maybe I’m missing something? Alternatively is there an API call that I can use to design my own very simple human interaction?

Zoom on mobile

I try to share the link for use on mobile but when I share it and use it with my iPhone it autmatically zooms in when I type. So the layout and send button dissapears. I have to manually zoom out again (fingers spread) How can I solve this?

Make Hovering Messages and Footer text translatable

We deploy our chatbot to multilingual customers and cannot use this feature due to the lack of a translation option. It would also be important for us to have a translation for the footer feature, as we want to link to language-specific text and links on our legal page.

Organized Knowledge Folders & Deep-Crawl Automation

Title: Web-Sync Folders and Deep Crawling for Embedded Third-Party Data (IDX, MLS, eCommerce, Booking Engines) The Problem: Management Fatigue: Managing hundreds of synced links in a single list is unscalable. Users need to categorize links into folders to update or audit specific sections of their site without manually searching the entire database. Hidden Data: Many businesses use "Search & Filter" services that embed content via JavaScript or iframes. Standard sitemap crawlers often miss these links, leaving the AI "blind" to the most critical business data (like inventory, listings, or menus). Target Industries & Use Cases: Real Estate (IDX/MLS): Crawling property listing links embedded via IDX Broker or similar services. Automotive (Inventory Feeds): Scraping car detail pages (VDPs) that are pulled into a site from a third-party DMS (Dealer Management System). Travel & Hospitality: Syncing dynamic booking pages for hotels, tours, or vacation rentals embedded from central reservation systems. eCommerce & Directories: Capturing product pages or affiliate listings that are dynamically generated and not listed in the primary static sitemap. The Proposed Solution: Categorized Web-Sync Folders: Allow users to create folders (e.g., "New Inventory," "Archived Services," "Product Catalog") to organize URLs. This allows for bulk actions, like "Sync only the 'Current Sales' folder.""Deep-Link" Crawling: An advanced crawler option that scans a page’s code to find and follow links generated by embedded scripts or third-party widgets, even if they are missing from the sitemap.xml. Smart Auto-Sync: Automatically detect when these embedded links change or expire, keeping the AI knowledge base current without manual intervention. Business Impact: This feature would transform Chatling from a static website bot into a powerful, real-time data agent for any industry that relies on dynamic inventory. It reduces "data rot" and ensures the AI provides accurate, up-to-the-minute information to customers.