David Hawkins

Upvoted Auto-sync sitemap to add new pages to the knowledge base Commented on Error 1154Is there a character limit on a URL/page? I know the text documents have a limit of 5 million, does that apply to all data sources in the KB?Commented on Error 1154Thanks for the response Ali. I have emailed this error using the support@chatling.ai email address along with a request for a custom plan, but haven't heard anything back. The support responses have always been very good, but I’ve been left hanging at the moment. Thanks,Upvoted Copy one or more data sources to another bot Upvoted Copy & Paste Blocks or Groups in the Builder Created Error 1154 Created Cross-Document Attribute Filtering & Aggregate Search Upvoted Data source: CSV documents Upvoted Add FAQs by uploading CSV file Upvoted Export Analytics Report + Date Range Upvoted Analytics: most popular topics based on user chats Commented on Analytics: most popular topics based on user chatsI do this manually at the moment, then upload to a GPT project to run an analysis (user complaints, overall sentiment, key themes, top improvement opportunities, main user goals, escalation rate to human, etc). It works great, but very time-consuming to download page by page (cur…Created Add GPT-5 Upvoted Make it possible to upload files in csv or xlsx format Upvoted Google Drive integration for Knowledge Base Upvoted Modifying Text and FAQ data sources Commented on Better "select all" for sourcesI have the same issue, but with 17k plus sources, which makes turning on autosyncing near impossible. A select all feature would be good to have on the conversations section as well to allow you to export all conversations for analysis.Upvoted Better "select all" for sources Commented on Salesforce IntergrationHi Ali, further to my previous message, here’s the practical use case and the Salesforce touchpoints we’re after. What we’re doing with Chatling today The VA sits on all “Product / Support / Service / Warranty” pages across our website (UK, FR, multi-lang “EU”). ~1 800 conversati…Created Option to export all conversations to include multiple pages or include AI in analytics..Upvoted Improve UX of the Conversations menu Upvoted Unique User Name & Password Upvoted Individual User Authentication Commented on Salesforce IntergrationHi Ali, thanks for the reply. This integration would be used to feed customer or contact information into our crm. The integration doesn’t necessarily need to be directly with Salesforce; we use software called Informatica to collate data from multiple sources, which is then fed…Upvoted Salesforce Intergration Created Salesforce Intergration Created Informatica integration Commented on Add multiple knowledge base within a chatbotThanks Ali, After I duplicated the chatbot I wasn’t seeing that, but it’s there now. Thanks very much!Commented on Add multiple knowledge base within a chatbotHi Ali, is it possible to show which knowledge base a bot is linked to when it’s shared? I have duplicated a chatbot but am unsure if it shares the knowledge base. Thanks Upvoted Add multiple knowledge base within a chatbot