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Blocked Users — View, Manage, and Unblock

Feature Request

Currently, there's no way to view or manage blocked users after blocking them. Once a user is blocked, there's no interface to:

  • See a list of all blocked users

  • View their metadata (location, device, date blocked)

  • Search or filter blocked users

  • Unblock a specific user

Use case: I accidentally blocked a legitimate user while blocking a bad actor. I had no way to discover this until the user reported the issue through an alternative method.

Suggested solution options:

  • A "Blocked Users" section (under Conversations or Settings) that lists all blocked sessions with their metadata and an unblock option.

  • In “Conversations” add a filter for “BLOCKED”

Posted by Zohra ·
2 comments

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Comments2

  • Ali Mahdi

    Team•

    May 27

    You can view and manage blocked users by going to Settings > Security > Blocked users.

    • Zohra

      •

      May 27

      Thank you @Ali Mahdi - I (thought I) looked all over and couldn’t find this on the platform and in the documentation (https://docs.chatling.ai/). Nothing comes up in the docs when I search for “Block user”, so maybe it’s somewhere but if it is not very searchable.

      I still think it would be helpful to be able to filter by this in Conversations, unless there is a way to pull the data from the Blocked Users section (identifiers:User ID & IP) and find the conversation where they were blocked.