Ali Mahdi

Team

Commented on Project is goneHi, could you email support@chatling.ai with details of your account and project so we can take a look into this?Commented on Feature Request: Download Analysis OptionThanks for your feedback. What does “Analysis” refer to? Do you mean analytics?Created Add support for attachments in AI mode Commented on How can I adjust the width of the output so that a horizontal scroll bar is not required, if possible?Hi, do you mean the widget’s width? You can change it from Deploy > Widget designer > Interface > Chat width.Commented on Whatsapp again offline!Hi Tommaso, it seems WhatsApp and Instagram are down globally: https://www.the-independent.com/tech/instagram-whatsapp-down-not-working-meta-facebook-websites-b2994754.html We’d have to wait for the services to get back to normal.Commented on Whatsapp not workingThanks everyone for your patience. The issue has been resolved fully and your WhatsApp/Instagram connections have resumed working. You don’t need to do anything on your end. If you disconnected, you just have to re-connect your accounts.Commented on Model updates take too longHi Fabien, thanks for sharing your feedback and I understand your concern. Going forward, we’ll make sure to test new AI models within a few days of their release and make them available in Chatling. In the meantime, we’ve added GPT 5.5, Opus 4.8, and Gemini 3.5 Flash. We’ll also…Commented on Whatsapp not workingHi, we’re sincerely sorry for the inconvenience. Meta’s response to this issue has been very slow, which is delaying the resolution. We’re still waiting for them to review our connection and changes, but they still haven’t done it. Regarding images, since our app is unable to sen…Commented on Whatsapp not workingUpdate: We’re still waiting on Meta to resolve the issue. We believe it may take as long as June 5 for the issue to be fixed. Apologies for the inconvenience caused.Commented on Whatsapp not workingUnfortunately we don't have an ETA from Meta yet. We completely understand your frustration, we're equally frustrated on our end. Meta's response times can be very slow and the resolution is entirely in their hands. Please rest assured that we're following up with them and will n…Commented on Blocked Users — View, Manage, and UnblockYou can view and manage blocked users by going to Settings > Security > Blocked users.Commented on Whatsapp not workingSorry for the inconvenience caused. Our team is aware of this issue. A change was made in our integration with Meta that has impacted both Instagram and WhatsApp new connections. We're actively working with Meta to get this resolved and are currently waiting on their end to compl…Created Auto-assign agent to a chat Created File field for custom forms Commented on Auto sync data sourcesHi, this feature is already available: https://docs.chatling.ai/knowledge-base/auto-sync-data-sources Created API v3 Commented on Connect a WhatsApp Business app" option missing in Coexistence flowHi Koby, could you give it a try again? I think it should be displayed now.Commented on Local LLMHi, it’s not possible to use custom endpoints or local LLMs at the moment, and it’s not something we plan on supporting in the near future.Commented on Error code 3021 since yesterdayHi Andrea, please send an email to support@chatling.ai containing the chatbot ID and the account email address so we can investigate the issue.Commented on Zoom on mobileHi, does this happen on the shared link?Commented on Human Hand-offGood news everyone! The human handoff feature is now available. Please refer to this documentation for more information: https://docs.chatling.ai/live-chat/overview Commented on Live chatGood news everyone! The live chat feature is now available. Please refer to this docs for more information: https://docs.chatling.ai/live-chat/overview Commented on Error 3239 when adding KB in ChatlingHi, we responded to your ticket. Please check and provide the necessary details there.Commented on Error 3239 when adding KB in ChatlingHi Jonathan, Sorry for the inconvenience caused. Please send an email to support@chatling.ai and include the following details: Account email address Sample URLs that aren’t working We will investigate and resolve the issue.Commented on I'm not receiving messages back from my bot though the replies can be seen in chatling. Image above is from chatling, image below is from whatsappHi, please send an email to Support and include your account’s email address and chatbot name so they can investigate the issue.Commented on Live chatWe’ll release this feature in beta very soon. To join the waitlist, please submit this form: https://tally.so/r/Xxe5Qd Created AI Action: PayPal integration Commented on Blocking Issue: Triggering Flow via API & Accessibility Roadmap UpdateUpdate: we’ve implemented full accessibility for the AI Chatbot widget as well.Upvoted More customisation of design with corner rounding + chat thinking Commented on More customisation of design with corner rounding + chat thinkingDo you mean Quick Replies?