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Connect a WhatsApp Business app" option missing in Coexistence flow

Bug Reports

Hi Chatling Team,

Following your April 3rd Changelog about WhatsApp Coexistence, we tried setting it up but hit a blocker.

We followed the exact steps:

  1. Deleted the number from Meta's WhatsApp Manager.

  2. Set up the number on the native WhatsApp Business app.

  3. Initiated the reconnection via Chatling.

The Issue: During the Meta embedded signup, the option "Connect a WhatsApp Business app" does NOT appear for our +972 (Israel) number. We only see the old "Add a new number" option, which forces SMS verification and fails with a "Number already in use" error.

Questions:

  • Is this a known Meta limitation specifically for the +972 region?

  • Is there a workaround to enable this feature for our account?

Thanks,

Koby

Posted by koby ·
Status: Completed3 comments

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Comments3

  • koby

    •

    Apr 15

    Hi everyone,

    Just updating that the Chatling team resolved this very quickly! The "Connect a WhatsApp Business app" option is now showing up for our region and we successfully connected.

    Quick tip for anyone else facing this: If the option still doesn't appear for you after an update, try doing the Meta setup flow in an Incognito window. It seems Meta caches the old screen sometimes.

    Thank you Ali and the Chatling team for the incredibly fast support!

  • Ali Mahdi

    Team•

    Apr 14

    Hi Koby, could you give it a try again? I think it should be displayed now.

    • koby

      •

      Apr 15

      Hi Ali,

      Yes, I can confirm that the option appeared and we successfully connected our number using the Coexistence flow!

      Thank you so much for resolving this so quickly.

      Best regards,

      Koby

      ע