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Error 3239 when adding KB in Chatling

Bug Reports

We are experiencing an issue when trying to add content to the Knowledge Base (KB) in Chatling.

For all companies created in the past week, it is not possible to add any type of KB (files or text). Every attempt results in the following error:

"An error occurred (CODE: 3239)"

The error happens consistently, regardless of the type of content being uploaded.

Important details:

  • The issue affects all newly created companies

  • Other chatbots outside this scenario are working normally

  • The failure occurs in 100% of attempts

We need assistance to identify the root cause and resolve this issue as soon as possible.

Posted by Jonathan Marques Christofoleti ·
Status: Completed3 comments

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Comments3

  • Ali Mahdi

    Team•

    Mar 27

    Hi Jonathan,

    Sorry for the inconvenience caused. Please send an email to support@chatling.ai and include the following details:

    • Account email address

    • Sample URLs that aren’t working

    We will investigate and resolve the issue.

    • Jonathan Marques Christofoleti

      •

      Mar 27

      Hi, thanks for your response!

      I’ve already opened a support ticket regarding this issue, but I haven’t received any updates yet.

      In the meantime, is there anything I can test or try on my end to help identify or possibly resolve the problem? I’m happy to provide additional details if needed.

      Thank you!

      • Ali Mahdi

        Team•

        Mar 27

        Hi, we responded to your ticket. Please check and provide the necessary details there.