Blocking Issue: Triggering Flow via API & Accessibility Roadmap Update

Hi Chatling Team,

We are developing a custom chat frontend using your API v2 to adhere to strict WCAG accessibility standards, as the native widget is not yet compliant.

We are facing two major issues:

1. Technical Blocker (API v2): We are unable to trigger a Flow (Playbook) via the API. Even when sending specific trigger keywords associated with an Intent, the API ignores the Flow logic and returns a generic Knowledge Base response.

• Question: Is there a specific parameter or method to force the API to bypass the KB and execute a structured Flow?

2. Accessibility Roadmap: We raised the issue regarding the native widget's accessibility a few months ago, and it was added to your roadmap.

• Question: What is the current ETA for full accessibility support in the native widget?

Looking forward to your quick guidance.

Best regards,

Koby