API Support for Importing Zoho Articles

Currently, the only way to manage Zoho article imports is manually through the UI: Deleting and re-adding entries. This honestly feels quite inefficient.

While it’s great that there is an option to import Zoho articles at all, it doesn’t really scale for a knowledge base in a ticket system. Content changes frequently: new articles are created daily, others get removed, and existing ones are updated.

Yes, the auto-sync handles updates for already imported articles, which is helpful. However, there is no way to automatically handle newly created or deleted articles.

This can neither be managed natively nor via API, as there is no available endpoint for it.

I’m wondering if there is any kind of workaround for this.

Given that we’re working in an environment that heavily promotes automation and AI-driven efficiency, it feels a bit ironic that such a basic process still relies on manual handling.