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Cannot create separete KB's

Bug Reports

I have two projects under the same account—one with a single chatbot and the other with two different chatbots. I originally started creating them on the free plan but later upgraded to the Standard plan.

Now, when I tried to create a separate knowledge base (KB) in the project that was created after the upgrade, I received an error indicating that I was still on the free plan.

As I understand it, even if we pay for any plan, all chatbots within the same project must share the same KB since it is tied to a specific project. There is no way to create separate KBs within the same project.

Posted by Polina Tafintsova ·
Status: Completed1 comment

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Comments1

  • Ali Mahdi

    Team•

    Jan 29, 2025

    Hi Polina,

    Every chatbot has a separate knowledge base and you can create multiple chatbots per project.

    Billing is separate per project. You should create the chatbots on the project you upgraded. The Starter plan allows for five chatbots.

    I hope this clarifies it.