I wonder if it is possible to set the language to use on the widget integration code or via api.
to understand each other
<script>
window.chtlConfig = { chatbotId: "xxxxxxxxx" }
window.chtlLang = { chatbotLang: "It" }
</script>
If I have a multilingual site, my browser is in English, but I choose the French version, I would like the chatbot to be set in French not in English
Ali Mahdi
Team•
Sep 30, 2024
Hi, it’s not possible to achieve this, but I’ve added it to our roadmap.
Ali Mahdi
Team•
Sep 24, 2024
Hi, the AI is multilingual. If you set the language to “Auto”, it can detect and respond in the user’s language.
Radu Florea
•
Sep 25, 2024
Hi, thank you so much! We did not see the option. Thanks!
Genial Srl
•
Sep 30, 2024
I understand this.
But I would like to be able to force a language.
For various reasons, from the relationship with the client who commissions the work to whom I want to show how it works when a client arrives in a different language (today I am forced to make him change the browser language).
Both because there are situations in which on a multilingual site the user chooses to navigate the site in a language that is not necessarily that of the browser.
the Dutch for example, often have the browser in Dutch but then navigate in English. I find it unfair that if they choose the English language on the site then the chatbot responds in Dutch because it is the language of the browser.
Moreover, since there is a configuration part of the widget
<script>
window.chtlConfig = { chatbotId: "xxxxxxxxx" }
window.chtlLang = { chatbotLang: "It" }
</script>
I don't see why not leave the site developer the possibility of being able to choose the language
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Comments6
Kurt Werner Malter
Mar 11
Translate to German
Genial Srl
Sep 27, 2024
I wonder if it is possible to set the language to use on the widget integration code or via api.
to understand each other
<script>
window.chtlConfig = { chatbotId: "xxxxxxxxx" }
window.chtlLang = { chatbotLang: "It" }
</script>
If I have a multilingual site, my browser is in English, but I choose the French version, I would like the chatbot to be set in French not in English
Ali Mahdi
Sep 30, 2024
Hi, it’s not possible to achieve this, but I’ve added it to our roadmap.
Ali Mahdi
Sep 24, 2024
Hi, the AI is multilingual. If you set the language to “Auto”, it can detect and respond in the user’s language.
Radu Florea
Sep 25, 2024
Hi, thank you so much! We did not see the option. Thanks!
Genial Srl
Sep 30, 2024
I understand this.
But I would like to be able to force a language.
For various reasons, from the relationship with the client who commissions the work to whom I want to show how it works when a client arrives in a different language (today I am forced to make him change the browser language).
Both because there are situations in which on a multilingual site the user chooses to navigate the site in a language that is not necessarily that of the browser.
the Dutch for example, often have the browser in Dutch but then navigate in English. I find it unfair that if they choose the English language on the site then the chatbot responds in Dutch because it is the language of the browser.
Moreover, since there is a configuration part of the widget
<script>
window.chtlConfig = { chatbotId: "xxxxxxxxx" }
window.chtlLang = { chatbotLang: "It" }
</script>
I don't see why not leave the site developer the possibility of being able to choose the language