Persistent User Identification for Chatling Chatbot

We’re currently using your chatbot internally, where multiple employees interact with it throughout the day. One challenge we’re facing is that after every chat session ends, users are required to re-enter their name manually to start a new session. This becomes repetitive and time-consuming, especially during frequent interactions.

We’d like to request a feature that allows the chatbot to remember the user’s name either through local storage, session cookies, or a login-based mechanism—so that employees don’t have to type their names every time.

This would streamline the workflow, reduce friction, and improve usability significantly for teams using Chatling in a shared or professional setting.

Please let us know if this feature is in your roadmap or if there’s a recommended workaround we could implement in the meantime.

Thanks for your support!

Best regards,
Anugrah Joshi