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Persistent User Identification for Chatling Chatbot

Feature Request

We’re currently using your chatbot internally, where multiple employees interact with it throughout the day. One challenge we’re facing is that after every chat session ends, users are required to re-enter their name manually to start a new session. This becomes repetitive and time-consuming, especially during frequent interactions.

We’d like to request a feature that allows the chatbot to remember the user’s name either through local storage, session cookies, or a login-based mechanism—so that employees don’t have to type their names every time.

This would streamline the workflow, reduce friction, and improve usability significantly for teams using Chatling in a shared or professional setting.

Please let us know if this feature is in your roadmap or if there’s a recommended workaround we could implement in the meantime.

Thanks for your support!

Best regards,
Anugrah Joshi

Posted by Anugrah Joshi ·
Status: Completed2 comments

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Comments2

  • Andrea Mauro

    •

    Jun 10, 2025

    Or better, if you already know the user’s info because they are logged users in your platform, you can pass variables on chatling init so you don’t have to ask these info to the final user.

    https://docs.chatling.ai/chatbot/pass-custom-data#pass-custom-data-during-launch

  • Ali Mahdi

    Team•

    Jun 9, 2025

    Hi, please check this guide to learn how to do it. Basically, you have to save the user as a contact, and at the beginning of the chat, check if a contact exists to determine if the user is returning or new.

    If a contact is found, you can skip asking for their information.