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The variable name is reserved and cannot be used

Bug Reports

Using the AI Chatbot builder, I can no longer create a form using the system variables. For example, if I attempt to save the user’s name as {contact_name} I’m met with a warning that says “The variable name is reserved and cannot be used“ — since contact_name can’t be used, I’m using a custom variable “user_name” — the problem is, while this value can be stored in “contacts” it does not populate in the system’s “conversations” — all conversation user names are now “Anonymous User”

Posted by Matthew Wagner ·
Status: Completed3 comments

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Comments3

  • Ali Mahdi

    Team•

    Oct 3, 2025

    Hi Matthew, those variables are deprecated and can no longer be used. A notice was displayed in the builder about this change.

    To save a user as a contact, you must use the Create Contact block.

    • Matthew Wagner

      •

      Oct 3, 2025

      Thanks @Ali Mahdi - as I mentioned, I’m using a different variable set to create the contact information, no problems there. The issue I’m having is, no data is being saved in the user conversation (see screenshot above) - using my custom variables, how can I get that info to populate within the conversations tab? This is for customer service, and for when i review the conversations to manage the KB. Thank you

      • Ali Mahdi

        Team•

        Oct 4, 2025

        Could you please send an email to our support team, including your chatbot’s ID and account email address, so we can review your flow?