Sometimes, or actually most of the time, the Zapier event for new conversations is triggered before the conversation actually ends. I’ve tested it myself and sometimes it triggered while I still had the window open and hadn’t ended the chat.
The result is that Zapier only gets a part of the conversation. The end is often missing. This is bad as we are evaluating each conversation using a separate LLM and generate alerts for our customer service.
I know there is a balance to be struck. Some customers probably want the event triggered as quickly as possible. But I assume many customers appreciate getting the full convo in Zapier. I don’t know the mechanics, but if there is a timeout, maybe you can experiment with a longer setting. Or make it customizable.
