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AI-powered conditions and workflow routing

Problem: The current conditions are incredibly limited as they are keyword-based and the keywords don’t work in other languages. There may be some workarounds using variables, but they are neither pretty nor reliable.

Proposed solution: Let me use AI to evaluate the user’s request and decide what to do next, just like the conditions block.

Definition of a good solution: My chatbot can recognize the user’s intention and route to the right workflow path. I can keep the user in a continuous conversation or move them to a special workflow, for instance to collect feedback or to handle a complex issue.

1 comment

This request was merged into another request

Comments1

  • Ali Mahdi

    Team•

    Oct 20, 2024

    Hi Fabian, thanks for your feedback. This is on the roadmap and will be implemented.