Share your product feedback, suggest features, and report bugs!

Please tell us what we can do to make Chatling the best product for you. You can use this feedback board to suggest new features, report a bug, or discuss anything you would like about the product.

Add FAQs by uploading CSV file

Copy one or more data sources to another bot

Data source: CSV documents

Add-on to use custom "Powered By" branding

Useful for agencies that want to display their own branding instead of "Powered by Chatling".

Auto-sync sitemap to add new pages to the knowledge base

Export Questions and Answers in Text Format

Provide a function that exports all conversations in a .txt or .csv format

Make it possible to upload files in csv or xlsx format

Make it possible to upload files in csv or xlsx format for easy training on data where one specific value corresponds to another. For instance: university, grade requirement chatling university, 3.9

Collect Visitor Information after an unhelpful answer

It would be nice collect the user's info after he rates an answer unhelpful.

SharePoint Online Integration

PLEASE make this work with SharePoint online. The knowledge base ALONE is HUGE. I can take my 2200+ documents on how to work on systems, troubleshoot solutions and overall speed up the way people work in IT support. A Floating chatbot in specific sections of SharePoint would be super helpful.

Send chat analytics automatically by email (weekly)

Make.com integration

Modifying Text and FAQ data sources

Add an option to edit existing text and FAQ sources instead of deleting them and re-adding the updated content.

Video data source

I need to integrate with video, so that the system captures the transcript and trains the chat with it, when the question is related to the video, show the access link to it.

Export data sources

Analytics: most popular topics based on user chats

Google Drive integration for Knowledge Base

Shopify action for AI agents (order tracking, product recommendation, etc.)

Input block for dropdown list

Voice block to convert text to speech

Negative phrases for intents

Intents often apply too aggressively, and even if I provide numerous example sentences, they still match questions they shouldn't. There should be an option to add counterexamples to intents to specify when they should NOT apply.

API v3

The new API will bring full support for AI agents and better flexibility to customize every aspect of your AI agent and chatbot.

Live chat

WhatsApp Integration

Human Hand-off

Transfer the chat to a human when the bot is unable to assist the user.

Allow end-users to save chat transcripts

Instagram Integration

Voice bot

Enable voice conversation with the bot in various languages (similar to how text conversation is currently enabled.

Facebook Messenger Integration

Set AI credit limit per bot

Provide an option to choose how many AI credits each bot can use.

Allow users to attach files

Notify admins of new conversations